Requirements
Bachelor's degree in a related field is required. Previous hotel IT experience is preferred. Strong guest orientation, conflict resolution, and effective problem-solving/decision-making skills are essential. Good command of spoken and written English is necessary, along with a positive attitude, excellent interpersonal skills, and strong leadership qualities. Knowledge in LAN, security, wireless, IP telephony, and various hospitality solutions like Paytrax, Micros, Fidelio, Opera, and Sun system is a must. Arabic, Russian, or French language proficiency is a plus.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
IT - Software & Web Development
Company Industry
Travel, Hotel & Tourism
Company description
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nestled on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.
The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
Job description
You are responsible to assist the IT manager in the operation of all computer hardware and/or software installation and maintenance.
Serve as secondary contact for all servicing of computer PC hardware and/or software.
Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom-related etc.) is ordered and available.
Accountable for disaster recovery and business continuity as it relates to technology.
Foresees, identifies and resolves system(s) performance problems.
Ensures technology assets are secure and well-maintained in accordance with Sofitel policies and standards.
Data communication
Installs, monitors, maintains telecommunications equipment including cabling and providing technical guidance as needed.
Performs adds, moves, changes, deletions.
Supports end-use company provided mobile phone issues.
Troubleshoots high-speed internet access problems.
Escalates problems as appropriate through IT manager.
Desktop support
Images desktops, installs new software applications, applies patches, maps drive to correct server/network.
Hardware: Supports the hotel in resolving hardware issues through escalation of issues with hardware partners. Considered hardware includes computers, servers, routers, switches, cables, PABX, monitors and screens, point of sale devices, all relevant interfaces, UPS and related devices, and other active components.
Software: Ensures that all Accor IT policies and guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on the hotel’s systems and computers. Maintains good relationships with software suppliers. Supports the hotel in resolving software issues by escalation of issues to software suppliers.
Moves, adds, changes PCs/peripherals; migrating data when necessary.
Maintain a full inventory of all hardware and software related supplies.
Maintain a log of all computer hardware and a log of all service calls on computer hardware.
Manage the configuration records, program files and data files on the computer system.
Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions.
Install and test corporate approved application changes to the hotel computer systems.
Implement preventive maintenance for all IT hardware and software on a timely basis.
Will be fully in charge of IT department and all of its related issues in the absence of the IT manager/department head.
Checking daily backups, all system interfaces, server hardware and logs.
The management of the IT agent/IT specialist involves assigning daily tasks, providing training on all necessary theoretical and practical procedures, and offering troubleshooting and support in line with corporate standards.
Follow up all claims that are being forwarded to IT department.
Document, archive all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
Must have very good knowledge in LAN, security, wireless, IP telephony, Paytrax, Micros, Fidelio, Opera, Sun system, various hospitality solutions and software.
Must be an example of the Sofitel values, brand standards, and a champion of appearance and hygiene guidelines.
Implements guidelines, policies and procedures for those operating departments according to Sofitel guidelines and standards.
To ensure that he/she provides a friendly, courteous and professional service at all times.
Ensures that any given timeline is strictly followed.
Ensures that the daily IT procedures are completed on a timely basis.
Qualifications
Bachelor degree in any related field
Previous hotel IT experience preferred
Strong guest orientation and conflict resolution skills
Effective problem-solving and decision-making abilities
Good command of spoken and written English
Positive attitude with excellent interpersonal skills and strong leadership
Arabic, Russian or French language a plus
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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