✨ AI Summary
The IT Help Desk role provides technical support to users, troubleshooting issues with computer hardware, peripherals, and software. Responsibilities include maintaining workstation and LAN/WAN performance, troubleshooting Windows server, firewall/antivirus, VPN, IP telephones, and IP cameras. The role also involves managing company backups, domains, and hosting. A BSc/BA in IT or Computer Science and proven experience in a help desk or customer support role are required. The candidate must be tech-savvy with good knowledge of office automation, databases, remote control, computer systems, and mobile devices, and must be willing to travel outside of Cairo.
Requirements
Proven experience as a help desk technician or other customer support roleTech-savvy with working knowledge of office automation products, databases, and remote controlGood understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and resolve basic technical issues BSc/BA in IT, Computer Science, or a relevant field
Description
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN/WAN performance.Troubleshoot issues with computer hardware, peripherals, and software, and provide general IT assistance.Troubleshooting Windows server, firewall/antivirus, and VPN.Planning and maintaining LAN/WAN.Troubleshooting IP telephones and IP cameras.Managing backups for the company.Managing domains and hosting.Willing to travel outside of Cairo.