Requirements
Requires 5-8 years of Business Development or Sales experience with a minimum of 5 years in the UAE market. Must have direct experience in contract catering, cleaning, housekeeping, soft FM, specialized cleaning, or manpower outsourcing. Proven experience in tender, proposal, contract negotiation, and new business acquisition is essential. Understanding of manpower planning, service costing, pricing, and mobilization is required, along with a strong UAE client and procurement network. Proficiency in CRM, forecasting, presentation, and negotiation skills is necessary, and a valid UAE driving license is mandatory.
Description
Business Development Manager – Contract Catering, Soft FM & Support ServicesRole Purpose:We are seeking a results-driven Business Development professional with UAE experience in contract catering, cleaning, housekeeping, soft facilities management, integrated support services, or manpower outsourcing. The role will focus on generating new business, managing tenders, developing client relationships, negotiating contracts, and supporting mobilisation of awarded projects.Key ResponsibilitiesBusiness DevelopmentIdentify and secure new opportunities across contract catering, cleaning, housekeeping, soft FM, pest control, specialised cleaning, and support services.Generate leads through networking, client visits, referrals, consultants, procurement contacts, and market research.Build and manage a qualified sales pipeline against monthly and annual targets.Develop new accounts and identify cross-selling opportunities.Tender and Proposal ManagementIdentify government, semi-government, and private-sector tenders.Coordinate site visits, scope reviews, and clarification meetings.Work with Operations, Finance, HR, and Procurement to prepare:Technical and commercial proposalsManpower and mobilisation plansPricing and margin modelsService-delivery methodologiesParticipate in presentations, negotiations, and contract finalisation.Client and Contract ManagementBuild relationships with procurement heads, facility managers, consultants, government stakeholders, and corporate decision-makers.Understand client requirements and propose suitable service solutions.Support contract renewals, account growth, and client retention.Coordinate the handover and mobilisation of newly awarded contracts.ReportingMaintain accurate opportunities and client records in the CRM.Prepare pipeline, forecast, tender, conversion, and market reports.Track performance against revenue and contract-acquisition targets.Mandatory Requirements5–8 years of Business Development or Sales experience.Minimum 5 years of UAE market experience.Direct experience in contract catering, cleaning, housekeeping, soft FM, integrated FM, specialized cleaning, or manpower outsourcing.Proven tender, proposal, contract-negotiation, and new-business acquisition experience.Understanding of manpower planning, service costing, pricing, and mobilization.Strong UAE client and procurement network.Good CRM, forecasting, presentation, and negotiation skills.Valid UAE driving licence.