Requirements
Minimum Qualifications: Information Technology (IT). Minimum Experience: 3 Years. Competencies: Computer hardware, software, operating systems, networking, and IT security basics. Troubleshooting, technical support, problem-solving, communication, and customer service. Attention to detail, analytical thinking, teamwork, time management, adaptability, and ability to work under pressure.
Description
ResponsibilitiesProvide Technical Support – Assist users with hardware, software, and network issues through phone, email, or in person.Install and Configure Systems – Set up computers, printers, operating systems, applications, and other IT equipment.Troubleshoot Technical Problems – Diagnose and resolve system, network, and software issues to minimize downtime.Maintain IT Equipment – Perform routine maintenance, updates, and repairs on computers and peripheral devices.Manage User Accounts – Create, update, and deactivate user accounts, passwords, and access permissions.Monitor System Performance – Ensure IT systems, networks, and devices are operating efficiently and report any issues.Document Support Activities – Record incidents, solutions, and system changes in the help desk or ticketing system.Ensure Security and Compliance – Apply security updates, antivirus protection, and follow company IT policies to protect data and systems.Position RequirementMinimum QualificationsInformation Technology (IT)Minimum Experience3 YearsCompetenciesComputer hardware, software, operating systems, networking, and IT security basics. Troubleshooting, technical support, problem-solving, communication, and customer service. Attention to detail, analytical thinking, teamwork, time management, adaptability, and ability to work under pressure.