IT Help Desk

🏢 Burger King
📍 Cairo, EgyptFull-timeOn-site
📅 Posted: Yesterday🔄 Updated: Yesterday
CV%
✨ AI Summary
The IT Help Desk role involves providing remote and in-person technical support to stores, guiding them through system configuration, troubleshooting, and maintenance. Responsibilities include responding to tech inquiries via various channels, resolving hardware and software issues, and managing the ticketing system (Manage Engine application) to ensure service level agreements are met. The role also entails maintaining all hardware, supporting LAN/WAN systems, ensuring system efficiency, and administering servers, desktops, printers, routers, switches, firewalls, and phones.
Required Skills
Information Technology
○Debugging○Ticketing Systems○LAN○WAN○NIST○Vulnerability Management○Informatica
Other
○hardware maintenance○software maintenance○security updates
Soft Skills & Professional Competencies
○Communication○Time Management○Problem Solving
Engineering, Construction & Trades
○Systems Engineering
Requirements
job RequirementsBachelor degree of computer science or a relevant field.Minimum 2 year of experience in the same or similar role.Max age is 28 years old.Good English language written and oralExcellent communication and time management skills.Excellent problem solving skills.
Description
Guide The stores remotely and in person through systems configuration, troubleshooting, and maintenanceRespond to tech inquiries via email, through online calls, over the phoneSolve the issues with the company step-by-step through the email or online connection with troubleshooting hardware and softwareFollow up with company to ensure satisfactory service CommunicateCreated ticketing system * Manage Engine application * to receive all problems by ticketing system with service level responseResponsibility for maintenance all hardware issues including desktop PCs and access points device Support LANs, WANs, network segments, Internet, and intranet systems.Maintain system efficiency.Ensure design of system allows all components to work properly together.Troubleshoot problems reported by user.Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, security updates and patches.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00