Falahly is an AI-powered job matching platform for the MENA (Middle East and North Africa) region. It uses vector embeddings and skill ontology matching to connect job seekers with relevant positions in UAE, Saudi Arabia, Egypt, Qatar, Kuwait, Bahrain, and beyond.

How does Falahly's AI job matching work?

Falahly analyzes your CV using AI to extract skills, experience level, and career trajectory. It then matches your profile against 50,000+ active job listings using semantic vector similarity and an ontology-aware skill matching system — going beyond keyword matching to understand what you actually know.

What countries does Falahly cover?

Falahly covers the full MENA region including UAE (Dubai, Abu Dhabi), Saudi Arabia (Riyadh, Jeddah), Egypt (Cairo), Qatar (Doha), Kuwait, Bahrain, Jordan, Oman, Lebanon, Morocco, and Tunisia.

Is Falahly free for job seekers?

Yes, Falahly is free for job seekers. You can upload your CV, get AI-powered job matches, and apply to positions without any cost. Premium features like in-depth skill gap analysis and CV optimization insights are available as optional upgrades.

How do I post a job on Falahly?

Employers can post jobs and access Falahly's candidate database through the Employer portal at https://falahly.com/employers. Contact us at support@falahly.com for enterprise plans and bulk posting options.

Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

🏢 mashreq

📍 United Arab EmiratesFull-timeOn-site

📅 Posted: 1mo ago🔄 Updated: 1mo ago

CV%

✨ AI Summary

The Team Leader is responsible for ensuring their team meets sales lead targets and maintains a low percentage of unqualified leads. This role involves planning and executing projects to generate sales leads, including conducting workshops, building value propositions, and identifying winning sales strategies. The Team Leader will also liaise with relevant managers for calling programs and lists, and plan technology support to enhance productivity. Performance measurement, call monitoring, coaching, and training of telesales agents are key responsibilities, along with recruitment and script design. The role requires decision-making on telesales strategy, processes, performance reviews, and operational matters to improve lead generation and customer satisfaction.

Required Skills

Business, Sales & Management

○Lead Generation○Performance Management○Coaching○Recruitment○Process Improvement

Education & Training

○Training Delivery

Other

○customer satisfaction

Requirements

Responsible for team delivery of sales leads targets, ensuring unqualified leads are below 3%. Conducts workshops for goal setting, game plans, and identifies dominant buying motives. Liaises with Sales Approach Development Manager & CKBM for calling programs and lists. Designs performance measurement metrics, evaluates and actions them. Oversees call monitoring, coaching, and feedback of Telesales agents. Develops and conducts quizzes for product knowledge evaluation. Selects, recruits, trains, certifies, and deploys Telesales Agents. Designs scripts for effective product presentation. Ensures smooth operations through adequate lists, sufficient staff, and job assignment. Revises ideas and approaches based on calling lists and prioritizes incoming jobs. Makes decisions on telesales strategy, processes, and training requirements. Conducts appraisal performance / MBO reviews. Makes decisions on quota, lead generation adjustments, work shifts, breaks, and leave applications. Makes decisions on matters relating to improving lead generation and customer satisfaction.

Description

Responsible for delivery by the team of sales leads targets.
To ensure that number of unqualified leads are below 3%
Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
Liaise with Sales Approach Development Manager & CKBM for calling programs and adequate lists.
Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
Generate competitive knowledge and create benchmark standards for the team.
Measure and improve cost efficiency of Telesales by optimal utilisation of resources.
Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
Design performance measurement metrics, evaluate and action.
Call monitoring, coaching and feedback of Telesales agents.
Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counselings.
Select, recruit, train, certify and deploy Telesales Agents.
Design scripts for effective product presentation for different products in related different campaigns.
Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.
Continually revise ideas, approaches in response to different calling lists and understanding prioritising the incoming jobs.
Responsible for making decisions on telesales strategy, processes and training requirements for team members.
Conducting appraisal performance / MBO reviews for the team.
Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays.
Required to make decisions on work shifts, break scheduling and leave applications.
Required to make decisions on any matters relating to improving leads generation and customer satisfaction.