Requirements
Candidates should possess a diploma or bachelor's degree in business administration or a related field. A minimum of 1-3 years of experience in a front-desk, customer service, or administrative support role is required, preferably in an automotive or service-oriented environment. Excellent verbal and written English communication skills are essential, with Arabic being an advantage. Proficiency in MS Office applications (Outlook, Word, Excel) is also necessary.
Description
Job description / Role
Job Type
Full Time
Job Location
Sharjah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Retail
Overview of the role:
The receptionist serves as the initial point of contact for customers and visitors, promoting a welcoming and professional atmosphere. The role involves managing front-desk operations, supporting administrative activities, and coordinating with internal teams to ensure smooth communication and a positive company image. Success as a receptionist is measured by effectiveness in meeting coordination, exceptional customer service, and efficient handling of calls and inquiries. The role demands strong organizational skills, attention to detail, and the ability to maintain confidentiality.
What you will do:
Meeting and visitor coordination
Schedule meetings effectively and assist visitors with access, seating, and refreshments without delays.
Front desk operations
Greet visitors and callers professionally, ensuring the reception area remains organized and presentable at all times.
Customer service excellence
Provide excellent customer service, resulting in positive feedback from visitors and staff.
Resolve issues promptly and courteously.
Communication management
Direct calls and inquiries accurately and efficiently, relaying messages in a timely manner.
Administrative support
Complete and submit required reports, correspondence, and documentation accurately on time.
Record and data maintenance
Maintain accurate, up-to-date, and confidential visitor logs, contact lists, and internal records.
Support to aftersales operations
Coordinate between reception and aftersales team to contribute to smooth workflow and customer satisfaction.
Required skills to be successful:
Strong customer service orientation and professional demeanor.
Ability to multitask and manage a busy front-desk environment.
Attention to detail, accuracy, and confidentiality.
Strong organizational and time-management skills.
What qualifies you for the role:
Diploma or bachelor's degree in business administration or a related field (preferred).
1-3 years of experience in a front-desk, customer service, or administrative support role, ideally within an automotive or service-oriented environment.
Excellent verbal and written communication skills in English; Arabic is an advantage.
Proficiency in MS Office applications (Outlook, Word, Excel).
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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