✨ AI Summary
The Receptionist (Arabic Speaking) role involves greeting and assisting guests in a friendly and professional manner, verifying eligibility, and processing lounge access. Key responsibilities include managing check-ins, providing information, handling inquiries, coordinating with teams, maintaining the reception area, and assisting with administrative tasks like reporting and payment processing. The role requires compliance with security and health & safety standards, supporting lounge operations for an excellent guest experience.
Greet and welcome guests in a friendly, courteous, and professional manner.Verify guest eligibility and process lounge access using airline systems, membership cards, boarding passes, or vouchers.Check in guests accurately and maintain proper records of lounge usage.Provide information about lounge facilities, services, flight updates, and boarding procedures.Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.Coordinate with airline rep
Requirements
- High school diploma or equivalent required; an associate degree in office administration or related fields is preferred.
- 1-3 years of experience in a receptionist or front desk role, showcasing your proficiency in managing a busy reception area.
- Experience in a corporate or customer service environment, demonstrating your ability to handle diverse client interactions with professionalism.
- Fluency in English is mandatory; proficiency in additional languages is highly desirable to cater to a diverse clientele.
Description
Greet and welcome guests in a friendly, courteous, and professional manner.Verify guest eligibility and process lounge access using airline systems, membership cards, boarding passes, or vouchers.Check in guests accurately and maintain proper records of lounge usage.Provide information about lounge facilities, services, flight updates, and boarding procedures.Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.Coordinate with airline representatives and lounge operations teams to ensure smooth guest service.Ensure the reception area is clean, organized, and presentable at all times.Monitor lounge capacity and manage guest entry in accordance with operational guidelines.Assist with administrative tasks, including preparing daily reports and maintaining guest records.Process payments for paid lounge access where applicable and reconcile transactions accurately.Comply with airport security regulations, company policies, and health & safety standards.Support other lounge operations as required to ensure excellent guest experience.