Order Management Specialist Customer Operations

Requires 2+ years of experience in Order Management, Customer Operations, Supply Chain, or Logistics. Must possess strong English communication, stakeholder management, problem-solving, and analytical skills. Advanced Microsoft Excel skills are essential, with Power BI experience preferred. SAP or ERP experience is a plus.

Job Title: Order Management Specialist – Customer OperationsJob SummaryWe are looking for an Order Management Specialist to join our Egypt Order Management team and support the increasing domestic business volume. The role will be responsible for managing customer purchase orders, ensuring order accuracy, coordinating with internal stakeholders, handling urgent requirements, and providing timely order status updates.Key ResponsibilitiesReceive and review customer purchase orders.Perform truck sizing based on order requirements.Validate and correct orders, identify discrepancies, resolve issues, and coordinate with the SO OM Analyst for order entry.Handle and prioritize emergency orders to ensure timely execution.Provide accurate customer and sales order status updates as required.Monitor order progress and ensure effective follow-up with relevant stakeholders.Manage issues related to stock unavailability by coordinating with Planning, CBD Logistics, and other relevant teams.Involve Customer Operations when customer alignment or resolution is required.Maintain accurate order-related data and documentation.Analyze operational data and support the development and maintenance of Power BI dashboards and reports.Use Microsoft Excel to track, analyze, and report order management activities.Identify potential issues and proactively follow up to ensure smooth order fulfillment.Manage multiple priorities while maintaining a high level of accuracy and customer service.Requirements2+ years of experience in Order Management, Customer Operations, Supply Chain, Logistics, or a similar role.Very good English communication skills, both written and verbal.Strong stakeholder management, follow-up, and problem-solving skills.Strong analytical skills with the ability to develop and maintain Power BI dashboards/reports.Advanced Microsoft Excel skills; experience with Power Query is a plus.SAP or ERP experience is an advantage.Strong attention to detail and accuracy.High sense of ownership and accountability.Ability to manage multiple priorities and work effectively in a fast-paced environment.Strong coordination and communication skills with internal and external stakeholders.Preferred CompetenciesCustomer-focused mindset.Strong organizational and time-management skills.Proactive approach to issue resolution.Ability to work independently and collaboratively within a team.Ability to work under pressure and meet operational deadlines.