✨ AI Summary
This role is for a Customer Facing Specialist responsible for maintaining master data, coordinating with customers and sales teams, and managing the order processing cycle within the ERP system. Key duties include order fulfillment, planning with logistics, delivery follow-ups, and conducting loss analysis using Excel and Power BI. The position also involves driving daily reports and leading weekly/monthly business review meetings. Technical expertise in MRP systems, JIT, and Kanban is a strong requirement. This is a permanent, full-time position based in Cairo, Egypt.
Requirements
The ideal candidate will maintain master data, manage customer and sales team communication, and oversee order processing through the ERP system. Responsibilities include order management, fulfillment, planning with logistics, and delivery follow-ups. Experience with Excel and Power BI for loss analysis, driving daily reports, and leading business review meetings is essential. Technical proficiency in MRP systems, JIT, and Kanban is also required.
Description
Job DescriptionEnsure Master data is efficiently maintained internally & externally.Responsible for customers & sales team communication and coordination.Monitor order processing over ERP system.Order management follow ups & enhancements.Order change tasks as per the process.Ensure granting the highest possible service level for our customersOrders fulfilment tasks.Orders planning with logistics team.Delivery follow ups.Excel & Power BI Loss Analysis & action plan for mitigation.Driving the needed daily report for the business.Returns Investigation.Driving review weekly/monthly business review meetings.Job Description - Grade SpecificKey responsibilities encompass:Technical Excellence: Material Planner Tools – MRP systems, JIT and KanbanEvaluate and forecast material requirements using software systems. Coordinate with production and purchasing teams to ensure adequate supply of materials. Develop and maintain relationships with suppliers to ensure timely delivery of materials.