✨ AI Summary
This role is for a Senior Personal Banking Advisor, specifically for UAE Nationals, working in a Call Center environment. The primary responsibility is to handle inbound calls, assist customers with inquiries and service requests, and provide accurate information. The role also involves initiating outbound calls as needed, with the goal of delighting internal and external customers over the telephone. Key responsibilities include understanding customer banking needs, providing excellent customer service to foster loyalty, resolving problems on the spot, converting sales opportunities to meet financial targets, clarifying and explaining procedures and products, and capturing customer feedback for product development.