Requirements
Previous experience in a hotel or customer service environment is preferred. Requires good communication and interpersonal skills, a pleasant personality with a positive and service-oriented attitude, and physical fitness for luggage handling. Must have a well-groomed and professional appearance, basic knowledge of hotel services and local attractions, and the ability to work effectively in a team. Flexibility to work shifts, weekends, and public holidays is essential. Good English communication skills are required, with additional languages being an advantage.
Description
Job description / Role
Job Type
Full Time
Job Location
Sharjah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Exceptional hospitality starts with you
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a bell attendant, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
Welcome and warmly greet guests upon arrival, creating a positive first impression and delivering Hilton’s high standards of hospitality.
Assist guests with luggage during arrival, departure, and room transfers, ensuring belongings are handled carefully and efficiently.
Escort guests to their rooms and provide a professional orientation of the hotel facilities, room features, and services.
Deliver luggage, messages, packages, guest requests, and other items promptly and accurately.
Assist guests with transportation arrangements, including taxis, private cars, and other local transportation requirements.
Provide guests with information about hotel facilities, services, local attractions, restaurants, and points of interest.
Maintain a high level of guest engagement and anticipate guest needs to exceed expectations.
Respond promptly and professionally to guest requests, questions, and concerns, escalating issues to the appropriate department when required.
Maintain cleanliness, presentation, and organization of the lobby, entrance, bell desk, luggage room, and surrounding guest areas.
Ensure luggage storage procedures are followed accurately and securely, maintaining proper identification and control of stored luggage.
Assist with the smooth operation of the hotel entrance and lobby, including managing guest arrivals, departures, and vehicle movements.
Work closely with front office, concierge, housekeeping, security, and other departments to ensure seamless guest service.
Handle guest property responsibly and report any lost-and-found items in accordance with hotel procedures.
Maintain professional grooming, appearance, body language, and communication in accordance with Hilton brand standards.
Demonstrate knowledge of hotel services, facilities, promotions, and loyalty benefits to enhance the guest experience.
Follow all hotel policies, procedures, health and safety requirements, and security standards.
Protect guest privacy and confidentiality at all times.
Support special events, VIP arrivals, group movements, and other operational requirements as directed by management.
Maintain accurate records and complete assigned duties in accordance with departmental procedures.
Demonstrate Hilton values by providing genuine, caring, and personalized service to every guest.
Perform any other reasonable duties assigned by the front office or management team.
What it takes to make the stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of hospitality.
Acting with integrity and always doing the right thing.
Inspiring others through leadership.
A belief that teamwork drives the best outcomes.
A sense of ownership and accountability.
A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Previous experience in a hotel or customer service environment is preferred.
Good communication and interpersonal skills.
Pleasant personality with a positive and service-oriented attitude.
Physically fit and able to handle guest luggage safely.
Well-groomed and professional appearance.
Basic knowledge of hotel services and local attractions.
Ability to work effectively as part of a team.
Flexible to work shifts, weekends, and public holidays.
Good English communication skills; additional languages are an advantage.
Join an award-winning workplace culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
About the Company
Facing the West Bank, our resort rests on the edge of the River Nile, less than seven kilometers from central Luxor via shuttle. We have traditional felucca sailing and horseback and camelback tours of the riverbanks, with both Karnak and Luxor temples within four kilometers. Perks include our holistic spa, two infinity pools, and a kids' corner.
Apply Now