✨ AI Summary
The Front Office & Guest Relations Specialist is the first point of contact for guests at a premier 5-star luxury hotel in Andorra. You will manage check-in/check-out, concierge services, and VIP guest requests, while coordinating with hotel departments to ensure a seamless guest journey from arrival to departure. The role requires 2-6+ years of luxury hotel experience, native/professional Spanish and advanced English, excellent presentation and communication skills, and compliance with Andorra hiring laws. Responsibilities include managing reservations and front desk operations using premium property management systems, delivering world-class hospitality, and providing expert recommendations on local attractions and high-end services.
Requirements
Language: Native or professional Spanish (Mandatory) and Advanced English.Experience: 2 to 6+ years in the luxury hotel industry (5-star experience highly preferred).Logistics: Valid passport and a clear criminal record.Standards: Exceptional presentation and communication skills.Compliance: Must meet all legal hiring requirements for Andorra.
Description
Hire Resolve is currently seeking a sophisticated and professional Front Office Specialist to join an elite team at a premier 5-star luxury hotel in Andorra, Southwest Europe. This is an incredible opportunity to advance your career in a high-end international destination.As the first point of contact, you will be responsible for providing a seamless and world-class welcome to international guests. You will manage the guest journey from arrival to departure, ensuring every interaction reflects the gold standard of 5-star hospitality.Key ResponsibilitiesManage guest check-in/check-out and concierge services with precision.Provide expert recommendations on local attractions and high-end services.Coordinate with all hotel departments to fulfill VIP guest requests.Maintain an impeccable front-of-house presence and professional demeanor.Handle administrative tasks and reservations using premium property management systems.