✨ AI Summary
The Senior Counter Services Specialist at Muraqabat branch of the Retail Banking Group is responsible for performing all financial transactions in a risk-free manner while maintaining service standards. This role involves handling branch-related counter transactions, ensuring adherence to policies and processes to minimize operational losses, and potentially replacing the Customer Service Manager (CSM) in their absence. Key responsibilities include managing cash counter transactions for a significant customer base and portfolio size, processing transactions accurately and swiftly, reducing wait and serve times, managing customer expectations, preventing cash differences, identifying potential frauds and risks, and ensuring compliance with all policies and procedures. The specialist will also be responsible for accurate cash handling, assisting the CSM, implementing process changes, achieving high scores in mystery shopper evaluations, cross-selling products, and maintaining custodianship of security items.
Requirements
Requires in-depth knowledge of counter-related processes, basic accounting and reporting. Must possess good customer service, interpersonal skills, ability to handle pressure, be detail-oriented, quick with numbers, vigilant, and handle routine work with enthusiasm. Must have experience in financial transactions and good communication skills. A minimum of 3-4 years of experience as a teller within the banking industry is required.
Description
To perform all financial transactions in risk free manner while maintaining the set service standards at all timesEnsure adherence to policies and processes whilst trying to minimize operational losses.To handle branch related counter transactions and replace CSM during his/ her absence.