✨ AI Summary
The Senior Counter Services Specialist will perform all financial transactions in a risk-free manner while maintaining service standards and adhering to policies and processes. This role involves managing cash counter transactions for a branch with a significant customer base and asset/liability portfolio, ensuring accuracy, efficiency, and minimal wait times. The specialist will also be responsible for identifying and reporting potential frauds and risks, investigating discrepancies, and ensuring adherence to all policies to maintain an acceptable risk rating. Additionally, they will assist the CSM in daily branch activities and cross-sell products.
Requirements
3-4 years of experience as a teller within the banking industry. Must possess good customer service and interpersonal skills. Ability to handle pressure, be detail-oriented, quick with numbers, and very vigilant. Ability to handle routine work with enthusiasm and vigor. Possess good communication skills.
Description
To perform all financial transactions in risk free manner while maintaining the set service standards at all timesEnsure adherence to policies and processes whilst trying to minimize operational losses.To handle branch related counter transactions and replace CSM during his/ her absence.Manage cash counter transactions of a branch with a customer base between >7K, portfolio size of AED. I00M in assets and 200M in liabilitiesProcess all counter transactions accurately and swiftly and in accordance with the laid downProcedures.Strive towards reducing wait time and serve time by efficient processing of all transactions.Strive towards managing customer expectation for each interaction.Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions.Be vigilant and alert on any possible frauds and risks.Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.Adhere to transactions limit, override approval and call back processes at the counter.Errors free transactional report checking.Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking/ scrutiny / investigation.Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.Ensure accurate delivery/ receipt of cash to / from customers at all times. Assist CSM in handling day to day transactional and branch related activities. Endeavour to reduce customer wait time and serve time by efficient and risk free processing of all counter related transactions at the branch.Ensure effective and timely implementation of changes / modifications to the processes and policies made by Head Office.Ensure 100% score at counter area with mystery shoppers.Cross sell MMC and other products.Ensure proper custodianship of all security items related to counter transactions. In depth knowledge of counter related and dependent process Basic accounting and reporting knowledge3. Must possess good customer service and interpersonal skills.4. Ability to handle pressure5. Should be detail oriented, quick with numbers, very vigilant6. Ability to handle routine work with the same enthusiasm and vigour7. Process related to financial transactions8. Possess good communication and interpersonal skills9. 3-4 years of experience as a teller within banking industry.