Waiter / Waitress

Required Skills

The ideal candidate will have 1-2 years of experience in a waiter/waitress or food service role within a hotel, restaurant, or hospitality establishment, and a High School Diploma or equivalent. Proficiency with point-of-sale (POS) systems and cash handling procedures is required, along with excellent interpersonal and communication skills. Knowledge of food safety and hygiene standards is essential, and multilingual abilities (Arabic and English preferred) are a plus.

Company DescriptionSofitel Al Hamra Beach ResortJob DescriptionWe are seeking a professional and customer-focused Waiter/Waitress to join our dynamic hospitality team in Ras Al-Khaimah, United Arab Emirates. In this role, you will deliver exceptional dining experiences by providing prompt, courteous service while maintaining the highest standards of professionalism. The ideal candidate will be enthusiastic, detail-oriented, and committed to ensuring guest satisfaction through efficient and organized service delivery.Greet guests warmly and seat them in designated areas, providing menus and taking drink orders promptlyPresent menu items with knowledge and enthusiasm, making recommendations based on guest preferences and dietary requirementsTake accurate food and beverage orders, ensuring all special requests and modifications are clearly communicated to the kitchen and bar teamsDeliver food and beverages to tables in a timely manner, ensuring proper presentation and temperature standardsMonitor guest satisfaction throughout their dining experience, addressing any concerns or requests with professionalism and empathyMaintain exceptional cleanliness and organization of assigned station, tables, and service areas at all timesProcess payments accurately using point-of-sale systems and handle cash transactions with integrityCollaborate effectively with kitchen, bar, and housekeeping staff to ensure seamless operations and service qualityFollow all food safety, hygiene, and health regulations to maintain a safe dining environmentAdapt flexibly to changing priorities and peak service periods while maintaining composure and efficiencyContribute to a positive and inclusive team environment through supportive communication and cooperationPerform additional duties as assigned by management to support overall restaurant operationsQualifications1-2 years of experience in a waiter/waitress or food service role within a hotel, restaurant, or hospitality establishmentHigh School Diploma or equivalent; vocational training in hospitality or food service is preferredStrong knowledge of food and beverage service standards, menu items, and dining etiquetteProficiency with point-of-sale (POS) systems and cash handling proceduresExcellent interpersonal and communication skills with the ability to interact professionally with diverse guestsDemonstrated ability to work efficiently in a fast-paced environment while maintaining attention to detailPhysical stamina to stand for extended periods and carry trays and service itemsFlexibility to work various shifts, including evenings, weekends, and holidays as requiredKnowledge of food safety and hygiene standards in accordance with local regulationsMultilingual abilities (Arabic and English preferred) to better serve our diverse guest baseStrong time management and organizational skills with the ability to prioritize multiple tasksPositive attitude, reliability, and commitment to delivering exceptional customer service