Requirements
Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry. Excellent command of English; knowledge of additional languages is a plus. Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications. Strong problem-solving skills and ability to multitask in a fast-paced environment. Customer-focused mindset with a passion for delivering exceptional service.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.
Job description
We are seeking a professional and customer-focused reservation agent to join our reservations team. The successful candidate will be responsible for handling room reservation inquiries and bookings through telephone, email, online channels, and other communication platforms. The role requires excellent communication skills, attention to detail, and the ability to provide personalized service while achieving hotel revenue and occupancy objectives.
Handle room reservation inquiries, bookings, modifications, and cancellations efficiently.
Provide accurate information on room availability, rates, packages, and hotel facilities.
Maintain accurate guest and reservation records in the hotel PMS/booking system.
Respond promptly and professionally to calls, emails, and online booking requests.
Upsell room categories, packages, and additional hotel services to maximize revenue.
Coordinate with Front Office, Sales, Housekeeping, and other departments to ensure smooth guest service.
Follow hotel reservation policies and achieve departmental targets for occupancy, revenue, and guest satisfaction.
Qualifications
Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
Excellent command of English; knowledge of additional languages is a plus
Professional telephone etiquette and strong written communication skills
Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications
Detail-oriented with the ability to multitask in a fast-paced environment
Strong problem-solving skills and ability to make decisions independently
Flexible availability to work various shifts, including weekends and holidays
Customer-focused mindset with a passion for delivering exceptional service
Ability to work collaboratively in a team environment
Strong organizational skills and attention to detail
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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