✨ AI Summary
The Brau Customer Engagement Team is seeking an Arabic-speaking Customer Engagement Specialist to manage all customer communications across various channels (WhatsApp, Instagram, Calls, Emails, Online Bookings). The role involves developing engagement scripts, responding to inquiries, facilitating complaint resolution, managing the salon schedule, and meeting monthly sales targets. This position requires excellent customer relationship management, the ability to build trust, knowledge of the beauty industry, and professional conflict resolution skills. A High School Diploma or higher and a minimum of 2 years of relevant experience are required, along with fluent English and Arabic communication skills.
Requirements
Requires a High School Diploma or higher and a minimum of 2 years of experience in contact center or customer service, preferably within a luxury brand, beauty, hospitality, or medical environment. Must be fluent in both English and Arabic, with strong skills in customer relationship management, complaint resolution, and time management.
Description
The Brau Customer Engagement Team is responsible for the overall communication to the company. Our business has built its core around customer service and going the extra mile for our clients. Therefore, this role requires great attention to detail and the highest level of customer service in order to elevate the customer service journey.Key Responsibilities And AccountabilitiesManage all communications received by Brau (WhatsApp, Instagram, Calls, Emails, Online Bookings)Develop and improve Brau customer engagement scriptsRespond to all enquires with the high standards set by the Customer Engagement TeamFacilitate complaint resolutionManaging and optimizing the salon scheduleMeet monthly sales targetsKnowledge, skills, abilitiesStrong customer relationship managementAbility to build trust-based relationships with customersKnowledge of the beauty industry and treatments that we provideAbility to handle complaints and conflict resolution professionally with calmness and self-controlProfessional verbal and written English and ArabicTime management: ensuring time is managed between different channels of communicationEducation and experienceEducationHigh School Diploma or HigherExperienceMinimum 2 years experience in contact center or customer service for a luxury brand or experience working within a luxury beauty, hospitality, or medical environmentPrevious beauty industry experience in preferred but not essentialDue to the nature of the job, candidate must speak fluent in English and Arabic