Customer Service Representative - English/Arabic Speaker

🏢 Confidential Company
📍 Dubai, United Arab EmiratesFull-timeOn-site
📅 Posted: 1w ago🔄 Updated: 1w ago
CV%
✨ AI Summary
We are seeking an English/Arabic speaking Customer Service Representative to join our contact center team in Dubai. In this role, you will be responsible for handling inbound service calls, meeting performance standards, resolving customer issues, and educating customers about our services. You will also be involved in data entry, process improvement suggestions, and ensuring timely follow-up calls. The position requires excellent communication skills and a commitment to providing world-class customer service. Agent is to answer all contact center service calls with the appropriate greetings in a timely manner.Meets specific customer service performance standards.Identifies and handles customer requests completely and accuratelyResolves customer issues and problems to the satisfaction of the customer.Educates customer about the organization’s services and directs them toward available resources for help.Alerts management about issues or concerns that require escalation for complete resolution or which
Required Skills
Other
○Arabic○English○customer support○Customer Support Specialist○Customer Experience Specialist○Client Success Agent○Product Knowledge○Client Relations Associate○Support Agent
Soft Skills & Professional Competencies
○Problem Solving○Active Listening○Conflict Resolution○Empathy
Information Technology
○CRM
Nice to have:
Other
○product knowledge
Requirements

  • Mandatory Arabic/English verbal/written communication skills.

  • Contact center or relevant service experience in UAE is preferred.

  • Exhibits world-class service skills as well as CTS attributes of a positive attitude, strong work ethic, teamwork and a passion to serve.

  • Learns and applies knowledge about the customers' product and/or services.

  • Great customer service and telemarketing skills.

  • Graduate or High school diploma or equivalent.


Description
Agent is to answer all contact center service calls with the appropriate greetings in a timely manner.Meets specific customer service performance standards.Identifies and handles customer requests completely and accuratelyResolves customer issues and problems to the satisfaction of the customer.Educates customer about the organization’s services and directs them toward available resources for help.Alerts management about issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.Schedules, assigns or acts on any required customer follow-up in accordance with contact center guidelines.Enters customer data and other relevant information into contact center database as required.Suggests contact center process improvements and participates in contact center initiatives for increased effectiveness.Participates in team trainings and meetings to ensure his/her knowledge is up to date.Adheres to work schedule as planned.Ensures all outbound calls (follow–up) are executed in a timely manner.Inputs/retrieves text and voice messages accurately and efficiently.Performs other duties as assigned.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00