Customer Service Representative

🏢 Teleperformance Global Services FZ-LLC
📍 Dubai, United Arab EmiratesFull-timeOn-site
📅 Posted: 2w ago🔄 Updated: 2w ago
CV%
✨ AI Summary
This full-time Customer Service Representative role in Dubai requires individuals to manage customer interactions using CRM software, resolve complex issues through collaboration, and handle feedback with empathy. The position is within the Internet/E-commerce/Dotcom industry and emphasizes excellent communication and problem-solving skills. Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
Required Skills
Other
○English○Arabic○Support Services Representative○Client Support Executive○Customer Experience Advisor
Information Technology
○CRM○Technical Support
Soft Skills & Professional Competencies
○Conflict Resolution○Empathy○Communication○Teamwork○Time Management○Adaptability
Business, Sales & Management
○Customer Success
Nice to have:
Soft Skills & Professional Competencies
○Teamwork○Time Management○Flexibility
Requirements

  • Fluency in English is mandatory; proficiency in Arabic is a Must.

  • Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.

  • Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.

  • 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.

Description
Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00