Requirements
Key responsibilitiesOwn and optimise fraud detection within FICO Falcon - writing and tuning rules, strategies, thresholds, custom variables, and scoring logicConfigure and tune detection strategies across the wider platform stack (including Cain and Korus)Analyse fraud patterns and chargeback trends to inform detection and prevention strategyManage and reduce fraud exposure across the card portfolio, including chargeback handling (Code 69) and MCV processesReview and refine detection performance, balancing fraud capture against false-positive and customer-friction impactSupport the wider card fraud transformation programme, working with operations, risk, and technical stakeholdersProvide post-implementation support and iterative tuning through the contract termRequired experience and skillsStrong, hands-on FICO Falcon experience - rule writing, threshold setting, strategy configuration, and model tuning in a live environment (essential)10-12 years' experience in card fraud, with deep specialist expertise in card fraud operationsWorking knowledge of Cain and Korus platformsStrong command of chargeback processes, including Code 69, and MCVDemonstrable experience in fraud system optimisation - configuring and tuning detection rules and thresholds in a live environmentTechno-functional profile: able to work directly in fraud platforms while engaging business and operations stakeholdersAnalytical rigour and a data-led approach to fraud strategy and performance measurementDesirablePrior experience delivering fraud transformation or system-optimisation programmes for banks or card issuersExposure to GCC or wider regional card fraud operationsExperience working within vendor or consulting engagements alongside in-house fraud teams
Description
About the roleWe are recruiting a techno-functional Card Fraud Operations Specialist to support a card fraud transformation programme with a leading financial institution. This is a hands-on, delivery-focused engagement centred on optimising fraud detection systems, tuning rules and thresholds, and strengthening card fraud operations end to end.The role sits predominantly on the technical side of the fraud function (approximately 75% technical, 25% business), and suits a specialist who is comfortable working directly in production fraud platforms while translating operational and regulatory needs into system configuration.Strong, current, hands-on FICO Falcon experience is the core requirement for this role.