Requirements
The ideal candidate will provide support, maintenance, implementation, and operational management of IST Switch and related Card Payment Systems. Qualifications include a preferred Bachelor's degree in IT, Computer Science, or Engineering, with experience in banking, payment systems, and mission-critical production environments. Required technical skills include FIS IST Switch and card management Systems, Card Payment Processing, Transaction Routing, Card Management Systems, ISO 8583 messaging, Linux/Unix Shell Scripting, SQL and Database Querying, and Application Monitoring and Log Analysis.
Description
We are looking for Core Application Support Specialist for one of the leading Islamic Banks. the ideal candidate will provide support, maintenance, implementation, and operational management of IST Switch and related Card Payment Systems. Ensure high availability, transaction processing reliability, issue resolution, and operational excellence. Key Responsibilities Provide first level application support. Monitor application performance and system health. Analyze and resolve production incidents. Support ATM, POS, eCommerce, issuer, and acquirer transaction processing. Perform root cause analysis and troubleshooting. Support deployments, upgrades, and configuration changes. Maintain operational documentation and runbooks. Coordinate with business, vendors, and technical teams. Qualifications Preferred Qualifications Bachelor's degree in IT, Computer Science, Engineering, or related discipline. Experience in banking and payment systems. Experience in mission-critical production environments. Knowledge of ITIL processes. Required Technical Skills FIS IST Switch and card management Systems Card Payment Processing Card Management Systems Transaction Routing ISO 8583 messaging. Linux/UnixShell Scripting SQL and Database Querying ,Oracle, MySQL, PostgreSQL or DB2 Application Monitoring and Log Analysis Production Support and Troubleshooting Key Competencies Analytical thinking Problem solving Stakeholder management Communication skills Customer focus Team collaboration Ownership and accountability