Requirements
Requires a minimum of 3 years of experience in Information Technology, preferably within the hotel or hospitality industry. Previous experience in an IT Supervisor or similar supervisory role is preferred. Strong knowledge of network administration, servers, routers, switches, IT infrastructure, Windows, Networking, Hardware, and Software is essential. Experience with hotel systems like PMS, POS, CCTV, and access control systems is advantageous. Good understanding of cybersecurity, data backup, and recovery procedures, along with strong troubleshooting, problem-solving, team management, and communication skills are required.
Description
Responsibilities* Supervise and manage the daily operations of the IT department.* Ensure smooth and secure operation of networks, servers, routers, switches, and other IT infrastructure.* Supervise technical support and resolve hardware, software, network, and system-related issues.* Oversee the maintenance and repair of computers, printers, and other IT equipment.* Manage software installation, updates, configurations, and system compatibility.* Monitor cybersecurity measures and protect systems, networks, and data from unauthorized access and cyber threats.* Ensure regular data backups and reliable data recovery procedures.* Monitor and support hotel systems such as PMS, POS, CCTV, access control systems, and related platforms.* Coordinate with IT vendors, internet service providers, and external technical support teams.* Supervise the IT team, assign tasks, and monitor performance and work quality.* Maintain accurate IT documentation and prepare reports on system performance, technical issues, and resolutions.* Provide technical support to hotel departments and ensure continuity of critical IT systems.Requirements* Minimum 3 years of experience in Information Technology, preferably within the hotel or hospitality industry.* Previous experience in an IT Supervisor or similar supervisory role is preferred.* Strong knowledge of network administration, servers, routers, switches, and IT infrastructure.* Good knowledge of Windows, Networking, Hardware, and Software.* Experience with hotel systems such as PMS, POS, CCTV, and access control systems is an advantage.* Good understanding of cybersecurity, data backup, and recovery procedures.* Strong troubleshooting and problem-solving skills.* Good team management and communication skills.* Good command of the English language.* Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.