Requirements
A bachelor's degree in Finance, Accounting, or related field may be preferred.1-3 years of proven experience in collections, debt recovery, or related roles within the financial services sector. Proficiency in using collection software, MS Excel, and other tools for recording and tracking collection activities.
Description
Contact clients, proactively, before their payment due dates to remind them about upcoming payments.Monitor overdue accounts and follow up on missed payments through emails, calls, and letters.Update account status, payment arrangements, and communication records accurately in the system.Collaborate with internal teams, such as credit and finance, to resolve payment issues and address customer concerns.Escalate unresolved cases to management or legal departments as necessary for further action.Provide timely and accurate reports on collection activities, account statuses, and recovery efforts.