Requirements
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field. 7+ years of experience in implementation management and customer support roles, preferably within the technology sector. Proven ability to lead complex technology deployment projects involving multiple stakeholders. Strong project management skills with knowledge of methodologies such as Agile or Waterfall. Excellent communication, interpersonal, and leadership skills. Experience in managing escalation and resolving customer issues effectively. Familiarity with software deployment lifecycles and support frameworks. Project management certifications (e.g., PMP, PRINCE2) are a plus.
Description
Optimiza is seeking an experienced Senior Implementation & Support Manager to lead the planning, execution, and support of technology implementations for our clients. This pivotal role involves managing project timelines, coordinating cross-functional teams, and ensuring successful deployment and adoption of solutions. The ideal candidate will have strong leadership skills, in-depth technical knowledge, and a commitment to delivering exceptional customer support throughout the implementation lifecycle.Key Responsibilities: Lead end-to-end implementation projects, ensuring timely and quality delivery aligned with client requirements. Manage and coordinate cross-functional teams including technical, operational, and customer support groups. Develop project plans, track progress, and communicate status to stakeholders. Oversee client onboarding, training, and support during and after implementation phases. Identify potential risks and develop mitigation strategies to ensure project success. Ensure post-implementation support issues are resolved efficiently to maximize client satisfaction. Continuously improve implementation methodologies and support processes to enhance efficiency and effectiveness. Collaborate closely with sales and product teams to align implementations with client expectations and product capabilities.