Support & Implementation Engineer

🏢 ProgressSoft
📍 Amman, JordanFull-timeOn-site
📅 Posted: 5d ago🔄 Updated: 5d ago
CV%
✨ AI Summary
The Support & Implementation Engineer role involves providing high-level IT technical liaison, implementing enterprise solutions, and supporting customers with incidents. Responsibilities include on-site and remote troubleshooting, preparing technical documentation, and performing maintenance visits. The ideal candidate holds a Bachelor's degree in a relevant IT or Engineering field with at least 2 years of experience. Key technical requirements include experience with various database engines, operating systems, cloud orchestration tools, application servers, DevOps techniques, and directory services. Strong soft skills such as communication, customer orientation, and time management are also essential.
Required Skills
Soft Skills & Professional Competencies
○Communication○Collaboration○Initiative○Time Management
Other
○customer orientation○detail orientation○result oriented
Information Technology
○SLA Management
Nice to have:
Information Technology
○Kubernetes○CI/CD○Oracle Database○PostgreSQL○Linux○Apache○MySQL○NoSQL○Object Storage○DevOps○AWS○Azure○GCP○OCI○Virtualization○Storage Solutions○IT Infrastructure○High Availability○Backup
Other
○HashiCorp Nomad○Helm○Ansible○AD○LDAP○MS-SQL○MS Windows○Oracle WebLogic○IBM WebSphere○Keycloak○IBM Cloud○Certificate Authorities
Finance, Legal & Governance
○Business Continuity
Description
We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels.Responsibilities Implement and install solutions at customer's infrastructure platforms. Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers. Act positively and respond promptly to the customer’s requests/tickets. Prepare, review and ensure the accuracy of technical documentation. Conduct Preventive / Corrective Maintenance visits. Perform any other job-related duties related to work. Requirements Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field. At least 2 years experience in a similar field. Willing to travel and work extra hours when needed. Experience in database engines (Oracle, MS-SQL, and PostgreSQL). Experience in operating systems (Linux and MS Windows). Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad) Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere). Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible) Knowledge in Directory Services (AD & LDAP). Excellent personal skills Professional effective communication, verbal and written Customer oriented mentality Details oriented and a team player Initiative and self-managed Time management and result oriented Experience in one or more of the below is a plus: Experience in large enterprise environments with emphasis on payments, remittance solutions. Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure. Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies. Knowledge of PKI Infrastructure and Certificate Authorities. Knowledge of database engines (MySQL and NoSQL Databases). Knowledge of server and client operating systems (Linux Distros, MS Windows). Knowledge in Object Storage management. Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak). Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).
✨ Premium Match Details
Deep-dive CV analysis, customized Cover Letters, and Interview prep!
📊 Match Analysis
Insights against your active CV
📊
Personalized Match Analysis
Upload your CV to see exact matching percentages, detailed skills mapping, and gap analysis for this role.
🎯 Overalli74%
⚡ Skillsi85%
View Breakdown
Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
View Breakdown
Local: 19600%
🏗️ Career Fiti91%
View Breakdown
Seniority: 91.0
📋 Requirementsi67%
View Breakdown
Domain: 67.0
🔥 Motivationi78%
View Breakdown
Title Fit: 78.00