Description
Manage and coordinate all reservations across the apart-hotel portfolio, ensuring accurate inventory control, optimal allocation of bookings, and timely, professional communication with guests and sales channels across Cairo and North Coast properties.Key ResponsibilitiesManage all booking inquiries received via direct channels, OTAs, corporate partners, and sales leadsAllocate reservations to the appropriate building and apartment type based on availability, guest requirements, and operational considerationsMaintain real-time inventory and availability across all properties in Cairo and the North CoastPre-approve bookings in line with occupancy rules, pricing strategy, and house policiesCoordinate closely with building supervisors and front office teams regarding arrivals, special requests, and overbooking preventionUpdate and manage rates, restrictions, and availability in the PMS and booking channels (as authorized)Apply rates, promotions, and length-of-stay rules accuratelyRespond to guest inquiries prior to arrival, including questions related to apartment types, amenities, policies, and locationEnsure pre-arrival requirements are completed (payment, IDs,..)Share access details and QR codes with guest (Sahel)Confirm apartment readiness with GOS before releasing check-in instructionsEnsure compliance with occupancy limits, visitor policies, and legal requirements when confirming reservationsPrepare and share daily and weekly reservation and occupancy reports with Operations and ManagementFlag potential issues related to overbooking, maintenance blocks, or special events impacting availabilityEnsure compliance with cancellation and payment policiesMaintain accurate reservation and guest recordsDaily ChecklistReview inventory and availability for all Cairo and North Coast propertiesMonitor new bookings, cancellations, and modificationsRespond to all booking inquiries within SLAAllocate and confirm reservations accurately in the PMSConfirm readiness with Operations/ GOS before sending check in instructionsCoordinate with operations on blocked units or out-of-order apartmentsUpdate booking notes with guest preferences or special requestsWeekly ChecklistReview forward occupancy, pickup and demand trendsAlign with operations on upcoming high-occupancy periodsVerify rate plans and restrictions across channelsPrepare weekly reservations, occupancy and revenue reports