✨ AI Summary
This role requires a proactive and detail-oriented Collection Specialist fluent in English to manage accounts receivable and ensure timely collection of outstanding payments. Key responsibilities include following up with clients on invoices, reconciling accounts, preparing reports, and maintaining strong client relationships. The ideal candidate will have a Bachelor's degree in Accounting, Finance, or Business Administration, with 1-3 years of experience in collections, accounts receivable, customer service, or client relations.
Requirements
Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.* 1–3 years of experience in Collections, Accounts Receivable, Customer Service, or Client Relations.* Fluent English speaker (written and spoken).* Strong communication and negotiation skills.* Good knowledge of Microsoft Office applications, especially Excel.* Ability to manage multiple accounts and prioritize tasks effectively.
Description
Collection Specialist ( Fluent English speaker)Department: Finance & CollectionsReporting To: General ManagerLocation: El Sheikh Zayed Job SummaryWe are seeking a proactive and detail-oriented Collection Specialist to manage accounts receivable, ensure timely collection of outstanding payments, and maintain strong relationships with clients.The role requires excellent communication skills, a customer-focused approach, and the ability to handle collections professionally while preserving positive client relationships. The ideal candidate should be fluent in English and capable of effectively communicating with clients regarding payments, account status, and issue resolution.Key ResponsibilitiesCollections & Accounts Receivable* Follow up with clients regarding outstanding invoices and due payments.* Ensure timely collection of receivables according to company policies.* Monitor customer accounts and maintain accurate collection records.* Reconcile account balances and resolve payment discrepancies.* Prepare collection reports and aging analysis.* Escalate overdue accounts when necessary and recommend appropriate actions.Client Relationship Management* Build and maintain strong professional relationships with clients.* Act as a point of contact for payment-related inquiries and concerns.* Ensure a positive customer experience throughout the collection process.* Handle client concerns and resolve issues in a professional manner.* Conduct regular follow-ups to maintain client satisfaction and engagement.* Coordinate with internal departments to address client requests and concerns.Reporting & Documentation* Maintain accurate records of client communications and payment activities.* Prepare weekly and monthly collection performance reports.* Monitor collection KPIs and identify areas for improvement.* Ensure all documentation is properly maintained and updated.Preferred Skills* Collections management* Client relationship management* Negotiation skills* Problem solving* Communication skills* Time management* Attention to detail* Reporting and data analysis