✨ AI Summary
Sutherland is seeking a Customer Service Specialist in Cairo, Egypt. This permanent, full-time role involves responding to customer inquiries via phone, email, and chat, providing accurate information, handling complaints, and resolving issues efficiently. The specialist will also process customer requests, maintain interaction records, and escalate complex issues as needed, collaborating with internal teams for a seamless customer experience.
Ideal candidates will have prior experience in customer service or support, excellent communication and problem-solving skills, a professional and patient attitude, and good computer proficiency, including familiarity with CRM systems. Fluency in English and/or Arabic is beneficial.
Requirements
Previous experience in customer service, customer support, or a similar role is preferred. Excellent verbal and written communication skills, strong problem-solving and interpersonal skills, and a customer-focused, patient, and professional attitude are required. Good computer skills and familiarity with CRM or customer service systems are also necessary.
Description
Are you a people person with excellent communication skills and a passion for helping customers We're looking for a Customer Service Specialist to join our team and deliver an outstanding customer experience.Job DescriptionRespond to customer inquiries via phone, email, and chat. Provide accurate information about products, services, and company policies. Handle customer complaints and resolve issues professionally and efficiently. Follow up with customers to ensure their concerns are resolved. Process requests, orders, returns, or other customer-related transactions. Maintain accurate records of customer interactions. Escalate complex issues to the appropriate department when necessary. Work closely with internal teams to ensure a smooth customer experienceQualificationsPrevious experience in customer service, customer support, or a similar role is preferred. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Customer-focused, patient, and professional attitude. Ability to work effectively under pressure and manage multiple tasks. Good computer skills and familiarity with CRM or customer service systems. Fluent in [English/Arabic/other language], if applicable