Requirements
The role requires advanced troubleshooting and fault isolation of VSAT link failures, including deep analysis of low SNR/high BER issues, hub-to-remote communication failures, and network congestion. Responsibilities include incident resolution, RF and satellite analysis, root cause analysis, change and maintenance support, vendor and field coordination, performance optimization, and providing technical guidance to L1 support. Strong knowledge of VSAT systems, RF concepts, satellite communication principles, IP networking, and hands-on experience with VSAT platforms and monitoring tools are essential.
Description
Job Title – VSAT L2 Engineer / Satellite Communication Specialist Company – TCS (MEA)Location – Doha, QatarJob type – Full timeAbout Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world's best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.Job Description:Key Responsibilities1. Advanced Troubleshooting & Fault IsolationPerform deep analysis of: VSAT link failures and instabilityLow SNR / high BER issuesHub-to-remote communication failuresNetwork congestion impacting satellite linksIdentify root causes: Alignment issuesRF interferenceHardware faults (modem, antenna, RF chain)Weather-related impairments2. Incident Resolution & Service RestorationOwn and resolve P1/P2 incidents escalated from L1Drive service restoration within MTTR targetsCoordinate with: Field engineers for antenna alignmentHub/NOC teams for configuration changesVendors/OEMs3. RF & Satellite AnalysisAnalyze: Link budget parametersCarrier performanceUplink/downlink issuesTroubleshoot: Rain fade / atmospheric interferencePower level imbalanceFrequency/interference issues4. Root Cause Analysis (RCA)Perform RCA for: Chronic link failuresRepeated VSAT downtimeProvide: Corrective actionsPreventive measures (CAPA)5. Change & Maintenance SupportSupport: VSAT installations and migrationsHub upgrades and configurationsFrequency/power adjustmentsPerform: Pre-checks and post-validationRisk and impact analysis6. Vendor & Field CoordinationCoordinate with: OEMs (Hughes, Gilat, iDirect, etc.)Field service teamsSatellite service providersManage TAC/vendor escalations7. Performance OptimizationMonitor and improve: Link stabilityThroughputUptimeIdentify and fix: Congestion issuesRF inefficiencies8. L1 Support & GovernanceProvide technical guidance to L1 teamValidate escalations and improve troubleshooting qualityEnhance SOPs and knowledge base9. Reporting & GovernancePrepare: RCA reportsPerformance reportsIncident analysisParticipate in: Problem management reviewsService improvement initiativesRequired Technical SkillsStrong knowledge of: VSAT systems (Hub, Remote, Satellite link)RF concepts (SNR, BER, Eb/N0, power levels)Satellite communication principlesUnderstanding of: IP networking and routing basicsHands-on experience with: VSAT platforms (Hughes, iDirect, Gilat)Monitoring tools and diagnostics.Application Deadline: 20-Sep-2026Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy