Requirements
The Transmission L2 Engineer will be responsible for advanced troubleshooting and fault isolation of transmission network issues, including SDH, DWDM, OTN, Microwave links, and fiber breaks. Key duties include incident resolution, root cause analysis, change management support, performance monitoring, and vendor management. Candidates should have strong technical skills in telecom transmission technologies and experience with EMS/NMS tools.
Description
Job Title – Transmission L2 Engineer / Senior Transmission Support Engineer Company – TCS (MEA)Location – Doha, QatarJob type – Full timeAbout Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world's best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.Job Description:Key Responsibilities1. Advanced Troubleshooting & Fault IsolationPerform deep-dive technical troubleshooting for transmission network issuesAnalyze faults related to: SDH / DWDM / OTN / Microwave linksFiber breaks and path failuresRouter/backhaul transmission dependenciesOptical power degradationNetwork synchronization issuesRepeated or intermittent link failuresValidate service impact and identify probable root causePerform remote diagnostics and restoration support through EMS/NMS tools2. Incident Resolution & Service RestorationTake ownership of high-priority and complex incidents escalated by L1Drive restoration activities within defined SLA/MTTR targetsCoordinate with cross-functional teams such as: Fiber operationsField operationsPower teamAccess/backhaul teamsIP/MPLS teamOEM/vendor support teamsLead technical bridge calls during major incidents3. Root Cause Analysis (RCA)Conduct detailed RCA for major/repeat incidentsIdentify whether the issue is due to: Fiber cutEquipment failureCard/module failureConfiguration mismatchOptical degradationPower failureExternal dependency or recurring instabilityPublish RCA inputs with corrective and preventive actions (CAPA)4. Change & Planned Activity SupportReview, validate, and support planned changes in transmission networkAssess impact of maintenance activities such as: Link migrationDevice replacementCard replacementRing reconfigurationPath reroutingSoftware/firmware upgradesProvide implementation support and post-change validationEnsure rollback readiness and risk mitigation during planned activities5. Performance & Stability ManagementAnalyze chronic issues and recurring faultsReview transmission performance indicators such as: Link stabilityError trendsOptical power levelsLatency or path-related degradationRepeat outage patternsRecommend preventive actions to improve network reliability6. Escalation & Vendor ManagementCoordinate with OEMs/vendors for hardware/software-related incidentsTrack vendor cases for RMA, TAC support, and patch recommendationsEscalate severe issues to higher technical support teams where requiredEnsure closure of vendor dependencies within expected timelines7. Documentation & Knowledge ManagementPrepare incident RCA, technical summaries, and outage reportsCreate and update SOPs, troubleshooting guides, and knowledge documentsConduct technical mentoring and support for L1 teamsShare lessons learned from major incidents and recurring problem areas8. Operational GovernanceSupport major incident review meetings and problem management forumsEnsure adherence to SLA, MTTR, and incident process standardsReview queue quality, ticket accuracy, and escalation effectiveness of L1 teamsDrive continuous improvement opportunities in monitoring and restoration processesRequired Technical SkillsStrong understanding of telecom transmission technologies: SDHDWDM / OTNMicrowave transmissionFiber transportEthernet backhaulMPLS transport basicsStrong knowledge of transmission faults, path switching, and topology conceptsHands-on experience in alarm/event analysis through EMS/NMS toolsAbility to analyze: Path protection/ring failuresOptical signal degradationMultiplexer/node faultsCross-connect or routing dependencies in transport layerUnderstanding of service impact analysis and restoration planningExposure to OEM platforms (example: Huawei, Nokia, Ericsson, Ciena, Tejas, NEC, Ceragon, etc.) is preferredApplication Deadline: 20-Sep-2026Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy