Requirements
The ideal candidate will have a basic understanding of telecom transmission technologies (SDH, DWDM, Microwave, Ethernet/MPLS Transport, Fiber network basics), alarm handling and NOC tools, and the incident management and escalation process. Familiarity with EMS/NMS monitoring platforms and knowledge of transmission fault types are also required.
Description
Job Title – Transmission L1 Engineer / Transmission NOC Engineer Company – TCS (MEA)Location – Doha, QatarJob type – Full timeAbout Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world's best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.Job Description:Key Responsibilities1. Network Monitoring & SurveillanceMonitor transmission network alarms through NMS/EMS tools on a 24x7 basisIdentify network events, faults, service-impacting alarms, and performance degradation alertsPerform first-level alarm correlation and prioritization based on service impactTrack node/link down events, path failures, LOS, LOF, interface flaps, power alarms, and transmission degradation alarms2. Incident Handling & Ticket ManagementRaise incidents/tickets for all network alarms and customer-impacting eventsCategorize incidents based on severity, region, service, and technologyMaintain proper updates in ticketing tools with time-stamped actionsEnsure all incidents are acknowledged and assigned within defined SLA timelines3. Initial TroubleshootingPerform basic troubleshooting using SOPs, troubleshooting guides, and knowledge baseValidate alarm persistence, flap behavior, repeat incidents, and service dependencyPerform preliminary checks such as: Alarm acknowledgmentLink/path status validationInterface and bandwidth checksPower/environment checks (where tool visibility exists)Reachability checks through monitoring systems4. Escalation ManagementEscalate unresolved or critical alarms to L2 / Shift Lead within defined TATCoordinate with field teams, fiber teams, power teams, and OEM/vendor teams as per escalation matrixFollow escalation hierarchy for P1/P2 incidents without delayInform customer support/service desk for affected services where required5. Communication & CoordinationProvide timely updates to all stakeholders during incidentsMaintain bridge call support for major outages if requiredCoordinate with internal teams for restoration activitiesShare handover notes clearly during shift change6. SLA & Process ComplianceEnsure incidents are handled as per agreed SOP, SLA, and operational processesMaintain proper incident documentation and closure remarksSupport shift governance, queue hygiene, and ageing controlAdhere to reporting discipline and audit requirements7. Reporting & LogsPrepare shift-wise incident summaries and outage reportsMaintain daily logs of major alarms, repeat faults, and pending issuesHighlight chronic/repetitive issues to L2/team leadSupport in MIS generation and service outage trackingRequired Technical SkillsBasic understanding of telecom transmission technologies: SDHDWDMMicrowaveEthernet / MPLS TransportFiber network basicsBasic knowledge of alarm handling and NOC toolsUnderstanding of incident management and escalation processFamiliarity with EMS/NMS monitoring platformsKnowledge of transmission fault types such as: LOS, LOF, RDI, AU/VC alarmsLink down / path downOptical degradationPower alarmsInterface down eventsApplication Deadline: 20-Sep-2026Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy