Technical Support Analyst

🏢 BridgeSol
📍 Dubai, United Arab EmiratesFull-timeOn-site
📅 Posted: 2w ago🔄 Updated: 2w ago
CV%
✨ AI Summary
BridgeSol is seeking a Technical Support Analyst in Dubai, UAE. This full-time role involves providing technical support to users, troubleshooting hardware and software issues, and managing software and hardware installations. The analyst will also be responsible for incident management, user training, documentation, and collaborating with vendor teams. Continuous improvement of systems and processes is also a key aspect of the role. Provide Technical Support: Respond to user inquiries and support requests via phone, email, chat, or in person. Diagnose and resolve technical hardware and software issues in a timely manner.Troubleshooting: Analyze problems related to Print management software installed on servers, network connectivity, printers, data base configuration etc. Identify solutions or escalate issues to specialized teams if needed.Software & Hardware Management: Assist with the installation, configuration, and updat
Required Skills
Engineering, Construction & Trades
○Troubleshooting
Information Technology
○macOS○Linux○TCP/IP○DNS○DHCP○ERP○VPN○Ticketing Systems○Jira○Systems Administration
Other
○networking fundamentals○remote desktop software○Net work load balancers○IT Support Specialist○Client Support Specialist○Network Support
Productivity & Workplace Tools
○Microsoft Office○Zoho
Soft Skills & Professional Competencies
○Communication
Business, Sales & Management
○Customer Success○Risk Management
Finance, Legal & Governance
○Audit Support
🎁 Benefits & Perks
Annual Air Ticket, Annual Leaves As Per Labour Law, Medical Insurance, Visa
Requirements

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

  • Experience: 3-5 years of experience in technical support, help desk, or IT support roles.

  • Technical Skills:Proficient in troubleshooting Windows, macOS, or Linux operating systems.
    Knowledge of networking fundamentals (e.g., TCP/IP, DNS, DHCP).
    Familiarity with enterprise software and tools (e.g., Microsoft Office 365, VPNs, remote desktop software, Net work load balancers etc).
    Experience with ticketing systems like Zoho desk, Jira etc

  • Soft Skills:Excelent communication skills, both written and verbal.
    Strong customer service orientation with an ability to explain technical concepts to non-technical users.
    Ability to work independently and manage multiple tasks effectively.

  • Certifications: CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation (preferred but not mandatory).

Description
Provide Technical Support: Respond to user inquiries and support requests via phone, email, chat, or in person. Diagnose and resolve technical hardware and software issues in a timely manner.Troubleshooting: Analyze problems related to Print management software installed on servers, network connectivity, printers, data base configuration etc. Identify solutions or escalate issues to specialized teams if needed.Software & Hardware Management: Assist with the installation, configuration, and updates of software applications i.e. Print management software , Document Management software etc. on different operating systems i.e. Windows, Mac, Linux etc and hardware devices i.e. Multifunction printers , Card readers, Biometric terminals etcIncident Management: Track, log, and update support tickets in a timely manner . Ensure that issues are resolved according to service-level agreements (SLAs).User Training & Documentation: Create and maintain support documentation for common issues and resolutions. Provide training or guidance to users on software applications, tools, and IT best practices.Collaboration: Work closely with Reseller , End customer teams to escalate and resolve more complex technical issues to VendorsContinuous Improvement: Suggest improvements to current systems, processes, or workflows to enhance efficiency and user satisfaction.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00