✨ AI Summary
We are hiring a Team Leader for our Call Center. Responsibilities include monitoring agent performance, achieving targets, training and coaching the team, handling escalations, and preparing daily reports. The ideal candidate will have 1-2 years of experience as a Team Leader in a Call Center, excellent English communication skills, and leadership abilities to work under pressure. The role requires availability for night shifts (7 PM - 4 AM).
Requirements
Requirements:- 1-2 years experience as a Team Leader in Call Center- Excellent English communication skills- Available for Night Shift: 7 PM - 4 AM- Leadership skills and ability to work under pressureBenefits: Competitive salary + Incentives + Professional work environment
Description
We are hiring: Team Leader - Call CenterResponsibilities:- Monitor Agents' performance and achieve targets- Train, coach, and evaluate the team- Handle client and provider escalations - Prepare daily reports for managementRequirements:- 1-2 years experience as a Team Leader in Call Center- Excellent English communication skills- Available for Night Shift: 7 PM - 4 AM- Leadership skills and ability to work under pressureBenefits: Competitive salary + Incentives + Professional work environment