Requirements
Requires a Bachelor's degree or above with 5+ years of experience in after-sales service, preferably in consumer electronics or home appliances. Must have strong experience in service center, spare parts, and customer complaint management, along with good leadership, communication, and problem-solving skills. Fluency in Arabic and English is essential.
Description
Job Title: Service Manager – EgyptKey ResponsibilitiesManage overall after-sales service operations in Egypt, ensuring service quality, efficiency and customer satisfaction.Develop and manage authorized service centers and spare parts networks nationwide.Monitor key service KPIs, including repair turnaround time, first-time fix rate, customer complaints and service cost.Coordinate with distributors, service partners and internal teams to resolve major service issues.Manage spare parts planning, inventory and availability to support timely repairs.Handle escalated customer complaints and major product quality cases.Analyze service data and market feedback, and provide improvement recommendations to HQ and relevant business teams.Support new product launches, technician training and service capability development.Control service budgets and improve overall service operational efficiency.Ensure service operations comply with company policies and local regulations.RequirementsBachelor's degree or above.5+ years of experience in after-sales service, preferably in consumer electronics or home appliances.Strong experience in service center, spare parts and customer complaint management.Good leadership, communication and problem-solving skills.Fluent in Arabic and English.Strong data analysis and cross-functional coordination capabilities.