Requirements
Minimum 3 years of proven experience in reception management. Experience in an automotive service center, dealership, or technical environment is highly preferred. Ability to coordinate effectively with engineers, technicians, service advisors, and customers. Strong organizational and time-management skills. Ability to supervise reception staff and manage daily front-desk operations. Ability to handle customer complaints and difficult situations professionally and calmly. Good understanding of vehicle service processes and repair workflows is an advantage.
Description
Company Description Czech Service Center is an automotive service facility dedicated to providing reliable maintenance and repair services for a wide range of vehicles. The center focuses on delivering high-quality technical work supported by professional customer care. Team members collaborate to ensure that each vehicle is serviced efficiently, safely, and in line with industry standards. The environment is fast-paced and service-oriented, offering opportunities for growth for individuals who are committed to customer satisfaction and operational excellence.Role Description : The Reception Manager is responsible for managing the reception for ensuring smooth coordination between customers, service advisors, engineers, technicians, and management.Key responsibilities include welcoming customers, managing appointments, coordinating vehicle check-in and check-out, following up on vehicle status, and ensuring customers receive clear and timely updates regarding inspections, repairs, costs, and delivery times.The Reception Manager will also supervise reception staff, organize daily workflow, maintain accurate customer and vehicle records, review basic service documentation and billing information, and coordinate closely with engineers and technicians to ensure efficient communication and workflow.This is a full-time, on-site position based in New Cairo. The successful candidate should be professional, organized, customer-focused, and capable of managing a busy reception area while maintaining high service standards.QualificationsMinimum 3 years of proven experience in reception management .Experience in an automotive service center, dealership, or technical environment is highly preferred.Ability to coordinate effectively with engineers, technicians, service advisors, and customers.Strong organizational and time-management skills.Ability to supervise reception staff and manage daily front-desk operations.Ability to handle customer complaints and difficult situations professionally and calmly.Good understanding of vehicle service processes and repair workflows is an advantage.