✨ AI Summary
The Showroom Receptionist is responsible for greeting customers, answering questions, and directing them to the appropriate staff. This role involves answering incoming calls, taking messages, and transferring callers to the correct department. The Receptionist must be familiar with vehicle models and dealership personnel, maintaining a polite and professional demeanor. Key responsibilities include scheduling appointments, organizing travel plans, collecting and inputting customer data into relevant systems, producing MS documents, managing internal client relationships, and initiating contact internally and externally. The role also requires organizing one's own work schedule, developing knowledge of company policies and procedures, answering telephone and email inquiries, and receiving visitors, responding accurately to their questions.
Required qualifications include a Diploma or Bachelor Degree and proven experience in automotive customer relations. Essential skills encompass excellent oral and written communication, professionalism, excellent phone handling etiquette, willingness to work various schedules, intermediate computer skills in Microsoft Word, Outlook, and Excel, the ability to deliver high standards of customer service, strong time-management skills, and basic math skills.
Requirements
The ideal candidate will have a Diploma or Bachelor Degree with proven experience in automotive customer relations. Job-specific skills include excellent oral and written communication, professionalism, excellent phone handling etiquette, willingness to work various schedules, intermediate computer skills in Microsoft Word, Outlook, and Excel, ability to deliver the highest standards of customer service, time-management skills, and basic math skills.
Description
Job RoleThe Receptionist greets customers when they come into the showroom and/or service area, answers their questions, and directs them to the appropriate staff member. The Receptionist also answers all incoming calls, takes messages, and transfers callers to the appropriate department. The Receptionist should be familiar with vehicle models and personnel within the dealership and be polite and professional in manner.Job ResponsibilitiesSchedule appointments, make arrangements for meetings and conferences, and organize travel plans following instructions to ensure more senior colleagues or a senior executive make best use of their time. Collect varied and somewhat complex information and data from customers/service users in accordance with information requirement, capturing this and inputting into relevant forms, systems, and processes. Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Help manage internal client relationships by supporting others to build effective working relations. Initiate contact internally and externally on a regular basis to convey requests, provide instructions or obtain information on behalf of a senior colleague. Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary. Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Answer the telephone and assist callers or those making a broad range of enquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary. Receive visitors and respond accurately and promptly to a broad range of questions and issues raised. EducationDiplomaBachelor DegreeRequired Qualifications & Skills Minimum Experience: Proven experience in the field of automotive customer relations Job Specific Skills: Excellent oral communication skills to effectively communicate customers interests, needs, and requests to management and sales personnel; as well as written communication skills for filing and documentation Professionalism: must present a professional personal appearance at all times and a polished communication style Excellent phone handling etiquette for polite conversation with customers and prospects; and for promptly and efficiently handling a multi-line phone system. Willing and able to work various schedules Intermediate computer skills in Microsoft Word, Outlook, and Excel. Able to deliver the highest standards of customer service. Time-management: They must be punctual, with the ability to manage assigned tasks within time schedule; as well as provide customer support in a timely manner Basic Math Skills for basic arithmetic manipulations required