Chief Operation Officer

Role Summary:

Responsible for providing the leadership, management, and vision necessary to ensure that SAFE has the proper operational controls, administrative and reporting procedures, and people systems in place to grow the organization and ensure operating efficiency effectively.

Main Responsibilities:

• Direct the development of service delivery and deployment plans alongside other business units while continuously aligning with People and Administration functions on human resources and equipment availability.
• Ensure providing the best security services of guarding and patrolling, security solutions (K9 security services, VVIP/ bodyguarding, and armed guarding security), cash management services, and ground security systems.
• Lead and develop facilities management capabilities to deliver an outstanding service to SAFE clients. 
• Guide and manage fire prevention systems and plans.
• Oversee the development, monitoring, and evaluation of pre-surveillance strategies, command and control, and security systems used for SAFE clients, and drive the centralization of operational communication between clients and on-ground staff.
• Direct safe and secure cash management services and manage its operations, which includes ATM management in terms of cash/ valuable items delivery and pick-ups, cash-in-transit, cash processing services and cash center.
• Oversee SAFE Security Academy functions, ensuring effective training programs being provided with cost efficiency and profitability.

Managerial Accountability:

• Foster a culture of cooperation, learning and development, and leadership.
• Provide leadership and development advice to direct reports.
• Attract, recruit, and retain a high-performance management team; provide mentoring as a cornerstone to the management career development program.

Required Qualifications:

• Bachelor’s degree Engineering, military services, or business/ finance.
• 10-15+ years of experience in the service sector, with at least 3-5 years in a similar leadership role (experience in the private security services landscape and evolving technological trends).
• Prefer Professional Certificates: MBA.

Required Skills:

• Strong verbal & written communication skills in both English & Arabic.

 Leadership Competency:

Driving Success:

• Translates SAFE vision and goals into clear, specific, and achievable objectives. Takes control of projects, leading on key tasks and monitoring others to ensure they fulfil their roles effectively.
• Demonstrates belief in and personal commitment to SAFE vision and mission. Fulfills commitments while maintaining high levels of productivity and output for self and team.

Building Relationships:

• Builds an understanding of key stakeholders (including shareholders) , their needs, drivers, and constraints. Develop common understanding across widely competing needs.
• Interacts well with others, quickly establishing rapport and maintaining useful relationships with internal and external stakeholders for the organization’s benefit. 

Engaging Individuals:

• Creates a team identity and shared purpose among team members. Articulates the vision for the future to motivate others to action. Finds effective ways to empower individuals and help them succeed.
• Focuses on developing, coaching, and mentoring talent to enhance skills, knowledge, and abilities to improve individual and organizational performance. 

 Core Competency:    

Dependability: 

• Self-driven and acts proactively.
• Pursues goals with persistence and stamina, works on tasks thoroughly, ensuring accuracy and meeting standards.
• Maintains high levels of quality and effectiveness of work outputs and achieves outstanding results.

Collaboration:

• Collaborates constructively with people at all levels across the organization.
• Helps colleagues, is always available to the team, and delivers on team commitments.
• Trusts the guidance and direction of colleagues and senior members of the team.

Analytical Thinking:

• Examines, evaluates, and analyses different types of information objectively. 
• Spots trends and patterns, establishes key facts clearly and interprets numerical data effectively.
• Provides insights and identifies ways to improve things. Trusts intuition about which methods will work best.

Effective Communication:

• Listens attentively and seeks to understand before being understood.
• Explains things clearly and articulates and presents information effectively and confidently.
• Challenges ideas effectively and presents persuasive arguments by presenting a strong case.