Description
At Innovation Consulting Group (ICG), we partner with leading organizations across the Kingdom to drive measurable transformation across strategy, technology, people, and operations.Our capabilities span enterprise transformation, digital transformation, AI and automation, cloud and infrastructure, cybersecurity, enterprise capabilities, innovation, technology solutions, and large-scale transformation programs aligned with Saudi Arabia's Vision 2030 ambitions.We are seeking an exceptional Chief Operating Officer (COO) to lead ICG's operating engine — connecting sales operations, business lines, delivery, capacity, resource planning, portfolio performance, technology enablement, subsidiaries, operational growth, and strategic investments into one high-performance organization.This is a strategic executive role focused on scaling the organization, strengthening execution, expanding operational capacity, enabling sales performance, and converting ICG's growth ambitions into sustainable enterprise value.What You Will DoSales Operations & Commercial Enablement• Oversee the operational management and performance infrastructure supporting ICG's sales organization.• Ensure sales teams have the capacity, resources, solutions, delivery readiness, commercial support, and operational processes required to convert opportunities into successful engagements.• Work closely with the CRO to translate revenue targets and pipeline requirements into capacity plans, resource allocation, solution readiness, delivery capacity, and execution priorities.• Drive sales operations excellence through pipeline visibility, forecasting support, sales enablement, bid and RFP coordination, commercial processes, and cross-functional execution.Business Lines & Operational Leadership• Lead the operational performance and scalability of ICG's business lines and service capabilities.• Develop and execute operating strategies aligned with ICG's corporate objectives, market opportunities, and long-term growth ambitions.• Establish performance frameworks, operating standards, and accountability mechanisms across the organization.• Ensure business lines operate with strong delivery discipline, operational efficiency, utilization, profitability, and measurable performance.Operational Growth & Scaling• Drive growth through operational excellence, scalable delivery models, improved utilization, and stronger organizational capabilities.• Identify opportunities to expand delivery capacity, scale existing capabilities, develop new services, and improve operational profitability.• Translate strategic growth priorities into executable operational plans.• Build the organizational infrastructure required to support ICG's expansion across Saudi Arabia and regional markets.Delivery & PMO• Oversee delivery governance, PMO performance, execution quality, timelines, risk management, and operational accountability.• Establish consistent delivery methodologies, governance standards, and performance controls across strategic engagements.• Ensure effective coordination between commercial, solution, delivery, and support functions.• Drive continuous improvement in project execution, client outcomes, quality, and profitability.Capacity & Resource Planning• Own enterprise-wide capacity and resource planning across ICG's business lines and sales requirements.• Align workforce capacity, skills, utilization, and resource allocation with pipeline demand and delivery requirements.• Develop scalable workforce and resource models that support growth while maintaining delivery quality and operational efficiency.• Ensure appropriate capacity planning for strategic programs, pipeline requirements, and future growth.Portfolio Management• Oversee the performance and strategic alignment of ICG's portfolio of services, solutions, programs, capabilities, and strategic initiatives.• Evaluate portfolio performance, profitability, scalability, market relevance, and delivery requirements.• Identify opportunities to optimize, expand, develop, or rationalize portfolio offerings.• Ensure portfolio decisions support ICG's long-term strategic positioning and growth objectives.Solution & Value Excellence• Ensure ICG's solutions and offerings are commercially viable, operationally executable, scalable, and capable of delivering measurable client value.• Drive consistency across solution development, delivery models, methodologies, and value realization.• Work closely with the CRO, commercial leadership, and delivery teams to ensure alignment between client demand, solution design, delivery capacity, and execution.Innovation & Ecosystem• Develop and strengthen ICG's ecosystem of technology providers, consulting firms, systems integrators, delivery partners, and strategic organizations.• Enable ecosystem collaboration that expands ICG's capabilities, delivery capacity, market access, and innovation potential.• Support the development and commercialization of emerging capabilities and new operating models.Internal AI & Technology Enablement• Lead the adoption of AI, automation, digital platforms, and technology across ICG's internal operations.• Identify opportunities to improve productivity, automate operational processes, enhance decision-making, and increase organizational scalability.• Promote technology-enabled operating models that improve efficiency, visibility, and performance across the organization.Strategic Growth & Investments• Identify and evaluate strategic opportunities that strengthen ICG's capabilities, market position, and long-term growth.• Assess potential investments, strategic partnerships, acquisitions, ventures, new capabilities, and market expansion opportunities.• Develop business cases and investment recommendations based on strategic fit, financial potential, scalability, risk, and execution feasibility.• Work closely with executive leadership to convert strategic opportunities into scalable businesses, capabilities, and long-term value.Subsidiaries & Business Performance• Oversee the operational performance and strategic alignment of ICG subsidiaries and affiliated businesses.• Establish appropriate governance, performance management, operational standards, and growth frameworks.• Ensure subsidiaries contribute effectively to the Group's overall strategic objectives and value creation.Executive & Cross-Functional Leadership• Work closely with the CEO, CRO, executive leadership, and business-line leaders to translate corporate strategy into coordinated execution.• Create strong alignment between sales pipeline, capacity planning, resource allocation, solution readiness, delivery, profitability, and organizational performance.• Partner with the CRO to ensure revenue growth is supported by the required operational capacity, resources, solutions, delivery capabilities, and execution infrastructure.• Provide executive leadership on operational priorities, performance, risks, scalability, and strategic opportunities.What You Bring• 15+ years of progressive leadership experience across operations, consulting, transformation, technology, professional services, or related environments.• Proven experience leading complex, multi-business, multi-service, or transformation organizations.• Demonstrated success in operational scaling, sales operations, delivery excellence, capacity planning, resource management, and organizational performance.• Strong experience managing large transformation portfolios, PMO environments, and complex delivery operations.• Proven ability to translate corporate strategy into measurable operational execution.• Strong commercial understanding and the ability to connect sales pipeline, capacity, delivery, utilization, profitability, and growth.• Experience evaluating strategic investments, partnerships, ventures, acquisitions, or business expansion opportunities.• Strong understanding of digital transformation, AI, technology-enabled operating models, and emerging business models.• Demonstrated experience building high-performance teams, operating structures, governance frameworks, and performance cultures.• Experience working with government entities, large enterprises, sovereign organizations, or giga-project ecosystems in Saudi Arabia is highly valuable.• Strong executive presence with the ability to engage C-suite leaders, boards, strategic partners, and senior stakeholders.• Deep understanding of the Saudi market, Vision 2030, and the Kingdom's transformation ecosystem.• Arabic & English fluency required.Why Join ICG• Competitive executive-level compensation with performance-based incentives tied to organizational performance and strategic growth.• Direct influence over ICG's sales operations, business lines, delivery capabilities, operational capacity, portfolio, technology enablement, subsidiaries, and strategic investments.• High visibility with C-suite leaders, sovereign entities, government organizations, giga-project ecosystems, and major enterprises across Saudi Arabia.• Opportunity to build scalable operating models and organizational capabilities supporting national-scale transformation initiatives aligned with Vision 2030.• Direct involvement in strategic investments, partnerships, ventures, and long-term business expansion.• Collaboration across a broad ecosystem of consulting firms, technology providers, systems integrators, and strategic partners operating in KSA.• Opportunity to shape the next phase of ICG's growth, operating model, and organizational evolution.• Performance-driven culture with strong executive autonomy, cross-functional collaboration, and accountability.• Clear path toward broader Group-level executive leadership and strategic value creation.• Comprehensive benefits package aligned with Saudi labor regulations, including medical coverage and annual leave.