Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art of Well Being and the Fairmont Falcons Kids’ Club.
Job description
Consistently offer professional, friendly and engaging service
Assist in the all operations of ReConnect membership program and to have knowledge of all fitness classes and offerings
Assist guest with the check-in to facilities
Assist guests with product information and retail sales
Provide guest information relating to fitness classes, pool day pass and special offers, membership offerings
Assist guest with payment collection for their respective membership
Prepare agreement as per requirements
Brief the guest about his benefits as part of his membership
Being able to solve guests issues, concerns
Follow departmental policies and procedures
Follow all safety and sanitation policies
Report any problems or questions to ReConnect assistant manager
Maintain membership database
Maintain membership records
Respond in a professional manner to members enquires and assisting with any requests with regards to their membership
Consolidate monthly reporting of all membership activities
To report anything which may be a health & safety hazard
Other duties as assigned
Qualifications
Previous experience in luxury hotel environment desirable but not essential
High school diploma, vocational training and/or 1 year work experience
Fluent in English (written & verbal) essential
Friendly and pleasant disposition with people interaction skills
Highly level of personal cleanliness and grooming
Previous fitness center experience preferred
CPR and first aid certification preferred
Excellent communication and organizational skills
Russian speaker
Attention to details
High problem solving ability
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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