Requirements
Leads complex data center hardware support services, designs and governs advanced change activities, and serves as the highest operational escalation point for incidents. Partners with engineering and other teams to anticipate risks and improve workflows. Mentors and develops team members, uplifts best practices, and influences policy changes.
Description
Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.