Oracle is seeking a Senior Data Center Support Services Technician to join their technical support team. This role involves identifying opportunities for server component upgrades, validating network cabling and connectivity, and monitoring work in a ticketing environment. The technician will mentor less experienced staff, train on advanced fix and repair techniques, and adhere to data center operational procedures. Acting as a technical liaison, the role requires providing subject matter expertise to resolve resiliency, reliability, and availability risks. The position emphasizes collaboration with technical and non-technical teams, ensuring vendor service quality, and contributing to quality assurance through process creation and training.
Required Skills
Other
○server component replacement○hardware maintenance○Method of Procedures (MOPs)○Data Center Change Control○technical liaison
Medical, dental, and vision insurance, including expert medical opinion; Short term disability and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Flexible Vacation; 11 paid holidays; 72 hours of paid sick leave upon date of hire (refreshes each calendar year, up to 112 hours cap); Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
This role requires expertise in data center operations, including server component replacement, network cabling validation, and connectivity troubleshooting. Candidates must be proficient in using ticketing systems, implementing technical solutions, and adhering to Standard Operating Procedures (SOPs) and Method of Procedures (MOPs). Experience in acting as a technical liaison, identifying risks, and leading collaboration efforts is essential.
Description
Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.