Requirements
Requires 3 years of customer service experience with quoting experience strongly preferred. Must be proficient in Microsoft Applications (Dynamics AX and CRM, Word, Excel) and possess well-developed oral and written communication skills. Experience in interpreting testing procedures and requirements is desired, along with a valid driver's license.
Description
We are looking for an experienced Customer Service Representative (CSR), primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.ResponsibilitiesPrimarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closingProactively engage with customers using phone, email, web conferencingIdentify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material TechnologyManage relationships with customersFocus on straightforward quotation enquiries for standard products & servicesGain pricing and lead time from standard price listsWork with departments to resolve complaintsProcess sales invoices, quoting and provide status report to clientsWhen applicable handle requests for information (e.g. shipping / delivery dates)Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are enteredAchieve sales goals by converting and penetrating accountsBuild and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunitiesEnsure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbookEnsure adherence to all applicable laws pertaining to safety, environment and corporate governanceQualifications3 years of customer service experience with quoting experience strongly preferredAbility to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specificationsAbility to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizationAbility to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.Ability to solve practical customer problemsAbility to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule formA valid driver's license, with an acceptable driving record under Element's policyExperience in interpreting testing procedures and requirements desiredProficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)Ability to remain calm when faced with mounting pressure related to deadlines and multiple prioritiesWell-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respectAbility to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions