✨ AI Summary
We are seeking a Customer Service Representative to join our team in Saudi Arabia. The role involves handling customer inquiries via phone and email, providing accurate information, resolving complaints, and maintaining high customer satisfaction. Key responsibilities include updating customer records, coordinating with internal teams, and escalating complex issues when necessary. The ideal candidate will have previous customer service experience, excellent communication and problem-solving skills, and proficiency in basic office applications.
Requirements
Previous experience in customer service is preferred. Excellent communication and interpersonal skills. Strong problem-solving and customer-handling skills. Ability to work under pressure and handle multiple customer requests. Good computer skills and familiarity with basic office applications. Professional attitude and strong attention to detail.
Description
Customer Service RepresentativeWe are looking for a professional and customer-focused Customer Service Representative to join our team in Saudi Arabia.Key ResponsibilitiesHandle customer inquiries through phone, email, and other communication channels.Provide accurate information and professional assistance to customers.Respond to customer complaints and concerns and ensure timely resolution.Follow up with customers to ensure their requests and issues are properly addressed.Maintain a high level of customer satisfaction and build positive relationships with customers.Record and update customer information and interactions accurately.Coordinate with relevant internal teams to resolve customer issues efficiently.Follow company policies and customer service procedures.Escalate complex issues to the appropriate department or supervisor when necessary.Maintain professionalism and a positive attitude when dealing with customers.Prepare basic reports and maintain records of customer inquiries and service requests.RequirementsPrevious experience in customer service is preferred.Excellent communication and interpersonal skills.Strong problem-solving and customer-handling skills.Ability to work under pressure and handle multiple customer requests.Good computer skills and familiarity with basic office applications.Professional attitude and strong attention to detail.Job DetailsEmployment Type: Full-timeWorking Hours: Morning shiftLocation: Saudi Arabia