Requirements
Requires a B.Sc. in Engineering (electrical, mechanical, mechatronics) and more than 3 years of experience in customer service, preferably in service operations. Demonstrated strategic thinking, strong analytical skills, business acumen, exceptional collaboration skills, great communication skills, self-driven problem-solving abilities, and adaptability in a fast-moving environment are essential.
Description
Job DescriptionBe part of something bigger. Decode the future.Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years.We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations.Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year.In 2025 Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world.For more information go to www.electroluxgroup.com.Join us in our exciting quest to build a future home!This is for Electrolux Service Centre – Nasr City. Lead and manage the after-sales service operation to achieve business KPIs, customer satisfaction, service quality, productivity, and financial targets. Responsible for leading Service Supervisors and Back Office teams while ensuring effective execution of all service job orders through field technicians. Drive operational excellence, continuous improvement, and customer loyalty in alignment with global service standards and organizational objectives.What you'll do:Service Operations ManagementManage end-to-end service operations and oversee execution of all service job orders.Ensure effective deployment and utilization of technicians through the Service Supervisors.Monitor service productivity, first-time-fix rate, response time, turnaround time, and service quality.Ensure compliance with company policies, service procedures, and safety standards.Drive operational efficiency through process improvement initiatives and digital tools utilization.Leadership & People ManagementLead, coach, and develop Service Supervisors and Back Office teams to achieve operational and business objectives.Build a high-performance culture focused on accountability, customer satisfaction, and continuous improvement.Monitor team performance through regular reviews, coaching, and development plans.Ensure proper workforce planning, resource allocation, and succession planning.Who you are:B.Sc. Engineering (electrical, mechanical, mechatronics).Experience: more than 3 years in customer service, preferably in service operations.Core Competencies: International. You enjoy working in a truly global environment and you like to deliver in cross-functional teams; Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture; Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions; Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners; Good listener and communicator. You have great communication skills and you have the ability to convince, influence and motivate others in a complex matrix organization; Self-starter. You are keen for new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results; Agile. You like working in a fast-moving environment, being open to new opportunities and evolving priorities and being flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priority. Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome!Benefits Highlights:Flexibility of work hours with hybrid work arrangement.Discounts on Electrolux products and services.Medical & Hospitalization coverage.As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.Find out more:https://career.electroluxgroup.com/global/en