Field Service Egnineer

🏢 ADI Egypt
📍 Cairo, EgyptFull-timeOn-site
📅 Posted: 3d ago🔄 Updated: 3d ago
CV%
✨ AI Summary
The Field Service Engineer is responsible for on-site troubleshooting, analysis, and resolution of technical issues related to equipment. This role involves new installations, maintenance, and repairs, requiring strong analytical skills for failure analysis and reporting. The engineer must develop and maintain positive customer relationships through excellent communication and interpersonal skills, effectively manage time and prioritize tasks, and possess a strong understanding of hardware, software, and networking principles. A Bachelor's degree in Engineering or Bio Medical is required, along with proven experience in field support and a customer-facing background is highly desirable.
Required Skills
Other
○hardware○technical issue resolution○interpersonal skills○failure analysis○technical requirements development○customer satisfaction○engineering services○good laboratory practice
Information Technology
○SCM Software○Core Networking○Quality Assurance○Prompt Engineering○Technical Support
Healthcare & Life Sciences
○Diagnosis○Medical Records
Engineering, Construction & Trades
○Preventive Maintenance○Value Engineering○Equipment Maintenance○Electrical Repair
Soft Skills & Professional Competencies
○Communication○Prioritization
Hospitality, Retail & Customer Service
○Customer Service
Business, Sales & Management
○Customer Success○Real Estate Sales
Requirements
Educational BackgroundBachelor’s degree in Engineering, Bio Medical,  or a related field.ExperienceProven experience in field troubleshooting and technical support.Familiarity with installation, maintenance, and repair of relevant equipment.Prior experience in a customer-facing role is highly desirable.Technical SkillsStrong understanding of hardware, software, and networking principles.Proficiency in diagnosing and resolving technical issues swiftly.Knowledge of preventative maintenance practices and procedures.Communication SkillsExcellent written and verbal communication skills.Ability to convey technical information clearly to non-technical customers.Strong interpersonal skills to build and maintain customer relationships.Problem-Solving AbilitiesDemonstrated analytical skills for failure investigation and reporting.Ability to recommend and implement effective solutions for identified issues.Customer Service OrientationStrong commitment to customer satisfaction and service excellence.Capability to assess and prioritize customer requests effectively.
Description
Field troubleshooting, including analysis of problems, recommendation and implementation of appropriate solutions.Carry-out tasks on new installations, maintenance and repairing of equipment.Develop and maintain strong customer relationships using strong written, verbal and interpersonal communication skills.Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more experienced representatives.Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.Detailed failure analysis activities, including investigation / reporting / resolution.Develop detailed technical requirements and provide quality assurance for inspections.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00