Requirements
Diploma or bachelor's degree in automobile/mechanical engineering is required. 3 to 5 years of experience in the automotive industry, preferably in a service role, is needed. Proficiency in Microsoft Office is essential, and SAP knowledge is preferred. Fluent English and basic Arabic speaking ability are also required.
Description
Job description / Role
Job Type
Full Time
Job Location
Al Ain, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Retail
Overview of the role:
The service advisor role is a crucial bridge between the customer and the brand, aiming to ensure an excellent aftersales journey that leads to high customer retention and revenue achievement. The service advisor is responsible for managing customer relationships, ensuring customer satisfaction, and achieving financial targets through effective upselling and service delivery. This role requires excellent customer handling and communication skills, as well as the ability to work extended hours to meet targets and commitments.
What you will do:
Customer relationship management
Build long-term relationships with customers to ensure retention and loyalty.
Actively engage with customers through consultation on needs and service requirements, ensuring the vehicle is fixed right the first time.
At the time of vehicle delivery, ensure the customer receives a detailed explanation of all work performed and costs to illustrate the value-addition of services rendered.
Effectively manage customer complaints to satisfactory closure, sustaining and improving customer service value and net promoter scores.
Sales and revenue
Achieve financial objectives by upselling and controlling discounts to meet monthly revenue targets.
Ensure active compliance to all standard operating procedures, company policies, and distributor programs to ensure consistency in the customer experience.
Interdepartmental coordination
Coordinate with the production team to ensure timely progress updates of vehicles to customers at all times, maintaining on-time delivery commitments.
Required skills to be successful:
Customer handling skills with high interpersonal ability.
Strong communication skills.
Technical proficiency and product knowledge.
Good teamwork and cultural sensitivity.
What qualifies you for the role:
Diploma or bachelor of automobile/mechanical engineering.
3 to 5 years of experience in the automotive industry, preferably in a service role.
Proficient in Microsoft Office; SAP knowledge preferred.
Fluent in English and basic Arabic speaking ability.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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