Description
Job description / Role
Job Type
Full Time
Job Location
Al Ain, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Retail
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Service Advisor – Passenger Vehicles | Al Ain
Join our Aftersales team as a Service Advisor, where you will be the face of our organization and the key link between our customers and workshop operations.
In this role, you will create an exceptional end-to-end customer journey—building lasting relationships, ensuring transparency, and delivering a seamless service experience that drives both customer retention and business growth.
What you will do
Deliver an outstanding customer experience by guiding customers through their entire service journey
Build long-term relationships to drive customer loyalty and retention
Upsell products and services responsibly to achieve revenue targets
Identify customer concerns and ensure vehicles are repaired right the first time
Coordinate closely with workshop teams to ensure timely updates and on-time delivery
Clearly explain repairs, maintenance requirements, costs, and value-added services to customers
Handle customer concerns professionally to enhance satisfaction and customer loyalty
Ensure full compliance with SOPs, systems, and data accuracy standards
Contribute to departmental performance and customer satisfaction objectives
Required skills to be successful
Strong customer service and relationship management skills
Good technical understanding of passenger vehicles and automotive service processes
Excellent communication and interpersonal skills
Ability to manage multiple customers while maintaining service quality
Commercial awareness with a focus on achieving targets
Strong problem-solving and organizational skills
Proficiency in MS Office (experience with dealer management systems is an advantage)
About the team
You will work closely with a dedicated Aftersales team, including workshop, parts, and service operations, in a fast-paced environment where teamwork and customer satisfaction are at the heart of everything we do.
What equips you for the role
Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field
3–5 years of experience in the automotive industry, preferably in a Service Advisor or similar customer-facing role
Strong technical knowledge of passenger vehicles combined with customer service experience
Experience working in a dealership or automotive service environment
Fluency in English; basic Arabic is an advantage
A customer-first mindset with strong attention to detail
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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