Requirements
The ideal candidate will have 3-5 years of overall experience in an automobile dealership, with at least 3 years as a service advisor. Required skills include strong customer service, communication, relationship management, knowledge of automotive service processes and dealership operations, attention to detail, and proficiency in MS Office and ERP/dealer management systems.
Description
Job description / Role
Job Type
Full Time
Job Location
Al Ain, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Retail
Overview of the role
We are looking for a customer-focused and detail-oriented service advisor to join our aftersales team across the UAE. In this role, you will be the key point of contact between customers and the workshop, ensuring every customer receives professional, transparent, and efficient service experience. You will play an important role in driving customer satisfaction, service revenue, and smooth workshop operations by accurately understanding customer needs, coordinating repairs, and ensuring timely vehicle delivery.
What you will do
Welcome customers promptly and understand their vehicle service requirements clearly.
Record customer concerns accurately and prepare detailed job cards for the workshop team.
Provide repair and maintenance estimates, explain job details, and communicate timelines clearly.
Coordinate with technicians and workshop teams to monitor job progress and ensure timely completion.
Keep customers informed about the status of their vehicle, any additional repairs required, and possible delays.
Obtain approvals for extra repairs and ensure all documentation is completed accurately.
Deliver vehicles to customers, explain the work completed and invoice details, and guide them through the handover process.
Support achievement of service and other sales revenue targets through value-added services.
Handle customer concerns professionally and work towards maintaining high customer satisfaction scores.
Required skills to be successful
Strong customer service, communication and relationship management skills.
Three to five years of overall experience in an automobile dealership environment. At least three years of experience as a service advisor within a service department.
Good knowledge of automotive service processes and dealership operations.
Attention to detail when preparing estimates, repair orders, and service documentation. Working knowledge of MS Office and ERP / dealer management systems.
About the team
You will be part of the aftersales department, working closely with the workshop, technicians, and service management team to deliver excellent customer experience. The team plays a key role in maintaining service standards, driving customer retention, and supporting the business in achieving its after-sales and revenue targets.
What equips you for the role
Strong verbal communication skills and confidence in dealing directly with customers.
A service-oriented attitude, honesty, responsibility, and cultural sensitivity.
Teamwork, accountability, and a customer-first approach.
A results-driven mindset with focus on service quality, timelines, and revenue opportunities.
Ability to manage multiple customer cases in a fast-paced workshop environment.
Ability to explain technical information in a simple and customer-friendly manner.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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