Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Sales - Retail
Company Industry
Property & Real Estate
Kaizen is looking for an experienced director of secondary market & unit management
to lead our secondary market strategy, drive property transaction volume, optimize unit portfolio performance, and deliver sustainable revenue and asset value growth. This role goes beyond traditional sales management. The director will shape and execute the secondary market commercial strategy, end-to-end unit lifecycle management, strengthen stakeholder relationships, and align operations with Kaizen’s long-term business objectives.
You will lead a high-performing team, nurture B2C client relationships, and collaborate cross-functionally to deliver seamless property transactions, superior unit performance, and exceptional client experiences.
Key responsibilities
Secondary market & unit portfolio performance
Develop and execute secondary market strategies for resales, off-plan resales, leasing, and unit disposition—driving transaction volume, market share, and revenue
Own end-to-end unit portfolio management: inventory oversight, valuation, pricing, marketing readiness, and lifecycle optimization from listing to close
Maximize asset value, minimize holding periods, and optimize yield through data-driven pricing, targeted promotion, and timely disposition
Monitor UAE/GCC market trends, supply-demand dynamics, regulatory updates, and competitor activity to inform pricing and positioning
Track portfolio KPIs: sales velocity, days on market, price realization, lease renewal rates, vacancy, and revenue per unit
B2C growth & platform services
Own full P&L, revenue targets, client satisfaction, and profitability for the B2C homeowner division
Design and execute acquisition, engagement, and monetization strategies anticipating key lifecycle moments (ready to sell, revalue, lease, renovate) to deliver timely, trusted solutions
Build, scale, and optimize a partner-led service marketplace; onboard, manage, and assure quality across provider networks
Leverage existing developer, property manager, and owner relationships to accelerate growth ahead of competitors
Define commercial models, pricing, and service standards; oversee end-to-end client experience and recommend strategic adjustments (expand, refine, or pivot) based on performance
Client, stakeholder & relationship management
Build and maintain trusted relationships with individual homeowners, buyers, tenants, investors, developers, brokers, and institutional partners
Drive client retention, repeat business, and referrals through proactive engagement, transparent communication, and personalized guidance
Lead commercial negotiations, valuations, listing agreements, tenders, and complex transactions—tailoring solutions to individual client needs
Represent Kaizen as a market expert; uphold service excellence and trust across all client interactions
Operational excellence & process leadership
Establish clear KPIs, accountability frameworks, and reporting standards across transactions, listings, portfolio performance, and client satisfaction
Continuously refine end-to-end journeys—from inquiry to consultation to valuation to transaction to post-closing support and services
Leverage CRM, analytics, valuation tools, and digital solutions to boost productivity, market intelligence, and client engagement
People leadership & culture
Lead, mentor, and develop a high-performing team across secondary market sales, unit management, and B2C services
Set clear objectives, coach for results, and nurture expertise in transaction excellence, B2C relationship-building, and service delivery
Foster a collaborative, client-first, high-performance culture; role-model Kaizen’s values and leadership standards
Requirements
Bachelor’s degree in business, finance, real estate, or related field; MBA or advanced degree preferred
Significant leadership experience in secondary market sales, property transactions, portfolio management, B2C growth, or marketplace/platform businesses
Deep proven knowledge of the UAE/GCC real estate market, regulations, valuation practices, and transaction workflows
Strong B2C track record: successfully advising individual owners, buyers, and tenants; building trust, explaining complex processes clearly, and delivering high satisfaction
Proven ability to grow revenue, optimize portfolios, and scale service lines with measurable results
Experience building partner ecosystems, marketplace models, or platform-led services
Established network across developers, investors, property owners, brokers, and key stakeholders in the UAE/GCC
Strong commercial acumen: P&L ownership, pricing strategy, forecasting, negotiation, and stakeholder management
Fluent English; Arabic is a strong advantage
Strategic thinker who translates vision into actionable plans and measurable results
Apply Now